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Form of workIndependent Living Specialists (ILS) is one of the largest healthcare equipment providers in Australia. With 60 retail stores, 10 warehouses and 800+ staff across five states and territories and more to come, we are a company on the move. Our growth recognises our industry leadership in solutions, innovation and quality Customer Service across retail, home care, hospital and pressure care, and configured mobility.
About the role
We seek a full-time Service Co-ordinator for immediate start to provide support to our growing Service and Operational team. Based out of our Port Macquarie Hub, this is a fast-paced and very rewarding role, that will require you to use your time management and organisational skills.
Responsibilities will include:
- Plan, schedule and organise servicing of our products, including allocation of service technicians, coordinating spare parts and ensuring jobs are completed within service level agreements
- Raise transfers for spare parts and liaise with procurement on ETA’s to ensure spare parts are available for jobs as required
- Monitor, manage and report on defined service KPI’s, particularly around utilisation of technicians and resources
- Support field technical enquiries and provide appropriate assistance where required
- Cross train on other areas of the Service team so as to be able to back up the team as required
- Provide general administrative support to the Service Team
- Liaise with Customers, Field Technicians and other internal departments to get the best outcomes for our customers
- Responsible for vehicle scheduling, load planning, route optimisation, record management and fatigue management
- Planning routes and load scheduling for multi-drop deliveries.
- Booking in deliveries and liaising with customers.
Your qualities will include:
- Basic troubleshooting experience required, training will be provided
- Organized & Proactive
- Outgoing motivated personality
- Excellent communication with people from all walks of life
- A genuine desire to assist customers
- Warm and caring
- Love talking to people
- A flexible 'can do' attitude
- Strong initiative
- SAP experience is not a must, but is highly valued
About You:
- You may have a strong Customer Service background.
- You will have a customer-centric mindset, because at ILS we are all about the customer!
- You will be well presented, professional and courteous.
- You will have fantastic interpersonal skills and love connecting with people from all walks of life.
- Have a genuine desire to help others with your knowledge and abilities.
- You will have second to none administration and data entry skills, including the ability to prioritize your time.
- You will be a self-motivated, creative thinker, able to problem solve and seek out new opportunities.
What's In It For You:
- A permanent full time, Monday to Friday role
- Competitive base salary
- Company paid parental leave
- A paid day off for your Birthday each year!
- A paid day off for volunteering
- Professional and supportive team environment.
- Ongoing extensive training and coaching.
- Work/life balance.
ILS is a company that prides itself on flexibility, innovation and passion. This is an exciting opportunity to join our growing team and offers a challenging and rewarding role.
If you would like to be part of the future and growth of ILS, please apply today!
