Customer Service Officer - Supreme Court

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This is a Pool process with full time vacancies for 6 months with the possibility of extension and/or permanency, subject to business requirements.

ABOUT THE ROLE

The Customer Service Officer is responsible for providing quality Customer Service to all internal and external customers of the Supreme Court of Western Australia. They provide an advisory service to all internal and external customers in relation to the practices and procedures of the Supreme Court of Western Australia and provide support services to the Judiciary.

The position undertakes a range of case management, information management and Customer Service tasks for appeal, civil, criminal and probate matters. Customer Service Officers will be trained in all the registry functions, so they are able to move between the registry teams to meet operational demand and support personal development.

ABOUT YOU

Customer Service Officers provide a critical service to court staff and court customers, so it is essential that you respond to staff and customer needs in a timely and professional manner.

Customer Service Officers will be trained in all the registry functions so you must be willing to constantly learn new procedures and changes in duties.

You must be an organised person who thrives in a service delivery position working closely with registry staff and members of the judiciary.  You must have highly developed communication skills to deal with a wide range of people to provide advice, information and assistance. 

To work in the Court registry, you will be required to read, analyse and understand court documents and procedures as well as interpret and apply legislation.

ABOUT US

When you join the Department of Justice, you become part of a people-focused organisation, working hard to make our community a fairer and safer place to live. We offer many different employment opportunities in locations around Western Australia. You will have a chance to make a real difference to your local communities and to the lives of those you work with.

APPLICATION PROCESS

How to apply

Please ensure you review the attached JDF for further information about the requirements of the position. This information will assist you with the preparation of your application.

We require you to submit:

A current comprehensive CV including the contact details of two referees and a statement of no more than two (2) pages explaining:

• your understanding of the Supreme Court’s role in providing justice to the community; and,
• any previous experience you possess which makes you suitable for the position. This includes any information regarding relevant qualifications.

Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.

To submit your application, click the “Apply for Job” button at the bottom of this page. Emailed applications will not be accepted.

POOL RECRUITMENT

This pool will be open for a period of 12 months from the day after the breach of standard claim period closes. Permanent, fixed term, full time and part time appointments may be offered as vacancies arise; however an appointment is not guaranteed.

The Department of Justice uses recruitment pools to build a bank of talent for future opportunities. Applicants found suitable in this pool, may be considered for subsequent, similar vacancies at similar locations, with the Department of Justice for the duration of the pool.

CANDIDATE SEARCH

If required, we may choose to supplement the field of applications by conducting a Candidate Search.

EQUITY AND DIVERSITY

The Department of Justice is committed in building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal Australians, people with disability, youth, and other diversity groups. People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace.

Aboriginal job seekers may contact the Aboriginal Workforce Development Team on ***************@justice.wa.gov.au or call (08) 9264 1*** for culturally appropriate application advice.

Applicants with disability requiring adjustment or accessibility requirements at any stage of the selection process can contact the hiring manager as listed under the ‘Further Information’ section or contact ***************@justice.wa.gov.au or call (08) 9264 17***to for a confidential discussion.

FOR FURTHER JOB-RELATED INFORMATION

If you would like further information regarding the position and/or vacancy please contact Michelle Lindsell, Manager Customer Service on **********@justice.wa.gov.au for a confidential discussion.