Customer Service Officer

Applications Close on Sunday, 17 March 2024

• Permanent Part Time – 3 days per week
• $64,002.54 - $69,019.19 (Pro Rata)
• 14% Employer Superannuation

Who are we?

The Huon Valley Council is the southernmost local government area in Australia. The area retains a beauty, charm and heritage-like feel whilst being progressive, innovative and creative, and is only a 30-minute drive from Hobart.  Our mission is to work in partnership with the community to improve the quality of life for the people of the Huon Valley by investing in a dynamic, sustainable and equitable future.  We believe people who display our Values of Safety, Integrity, Team Work, Service Excellence, and Continuous Improvement are great employees.   We are a forward thinking organisation responding to the unique and changing needs of our community and people.

The Role

As the Customer Service Officer you will:

• Greet and assist Council’s customers with a range of enquiries, including general queries of Council services such as waste management, rates and dog registrations
• Provide preliminary assistance to customers with queries on routine zoning, planning and building requirements
• Receipt and process customer payments
• Receive and appropriately lodge service requests and licencing applications

Skills & Experience

The successful applicant will have the following:

• Completion of a relevant qualification and/or relevant experience in a similar role
• Ability to effectively engage with a diverse customer base and strong cash handling and balancing skills
• Proficiency in the use of Office 365 applications, and the ability to work across specialised business systems
• Strong problem solving skills and ability to use initiative to manage multiple tasks
• Committment to upholding Council values of Safety, Integrity, Teamwork, Service Excellence and Continuous Improvement

What’s on offer

• A culture of improvement and togetherness
• Access to personalised development plans and ongoing learning and development

How to Apply

Does this sound like you?

To be considered for this role your application must include a resume, covering letter, and separate selection criteria document addressing your ability to meet the role requirements. 

Applications that fail to address the selection criteria will not be considered.  

For further information on this position, including a position description, visit www.huonvalley.tas.gov.au/jobs or contact Maree Alexander, Manager Customer Services, on (03) 6264 0302.

Your application can be submitted via the website above.