Address ARE YOU AN ENTHUSIASTIC AND MOTIVATED
CUSTOMER SERVICE PROFESSIONAL LOOKING FOR YOUR NEXT
CHALLENGE?
About the CCE Team:
The Customer, Communication,
and Engagement team connects our community of
internal and external stakeholders with Toowoomba Regional
Council’s key information. The team is passionate about
creating great experiences through internal communication, customer
service, marketing, community engagement and media liaison. You'll
join a team of talented, creative and diverse individuals who
understand that effective communication is essential in fostering
strong relationships across the Toowoomba Region.
About the position:
The Customer Service Officer position will be responsible for
the provision of a high level of Customer Service to the community
by managing customer enquiries consistent with the Customer
Experience Policy.
There are four Casual positions which could be based at
locations across the region: Toowoomba, Oakey, Goombungee,
Highfields, Crows Nest, Clifton, Pittsworth and Millmerran.
Locations to be discussed with successful
applicants.
The hourly rate range for these positions is $46.47 -
$50.02 gross per hour, plus up to 12.65% superannuation. This
rate includes 25% casual loading.
Carparking provided.
Professional development and learning opportunities.
Active social club – TRC Employee’s
Association.
Access to the Fitness Passport Program - providing access
to a wide range of local health, fitness, and leisure
facilities with one single membership.
Employee Assistance Program – free 24 hour nationwide
confidential personal or work-related counselling services for
employees and their families.
A range of progressive health and wellbeing services.
Work in a safety-conscious organisation - home safe every
day!
Please note that the start date for these positions will be
Monday 3 June 2024 with initial training of 4 weeks.
How to be successful in this position:
Hold the mandatory qualification(s), training and/or experience,
as outlined under the 'Success Criteria' in the Position
Description.
How to apply:
For full details of this position, please ensure you download
the , which provides
the position success criteria.
To apply, please submit two documents:
A cover letter addressing the 'Success Criteria' in the
in two pages
or less; and
Your current Resume.
The preferred candidate will be required to undertake a
Criminal History Check and a pre-employment medical assessment to
assess their ability to perform the genuine occupational
requirements of the position.
Please note to have your application considered, ensure
that you have followed the instructions outlined
above.
Visit our website www.tr.qld.gov.au/jobs for
information on how to apply for jobs at Toowoomba Regional Council.
Applicants are encouraged to apply online.
For further information:
Please contact Allan Luther on (07) 4614 5*** within business
hours.
Closing date:
The closing date for applications is at 11:45pm Monday 11 March
2024.
About Council:
The Toowoomba region is about rich traditions and bold
ambitions. Our long and proud agricultural history has
evolved Toowoomba into Australia’s second largest inland city
with a population of 180,000 and employs approximately 1,600 staff,
dedicated and enthusiastic, about delivering excellent customer
service to the community, residents, and visitors throughout the
region. We recognise that our success depends upon attracting
and retaining skilled and talented staff and offer a wide variety
of interesting challenges and opportunities to gain experience your
career.
Attachments:
- Position Description - Customer Service Officer.pdf
- TRC Values and Behaviours.pdf
