Customer Service Representative

The Customer Service Representative is a key member of the Customer Service team who will provide end to end key account management to our internal and external customers.
This is a largely autonomous role designed for a self-motivated individual who will go above and beyond to ensure our customers have experienced the highest standard of service.
Duties Included but not limited to:
Customer service:

• Ensure prompt and accurate processing of sales orders, order changes or cancellations
• Receive and action enquires from customers in relation to sales orders, delivery dates, stock availability, product information
• DIFOT management
• Manage Open Orders Report and Proactively advise customers of delays
• Updating Customer information using Master Data

Sales:

• Quoting / Sell Price enquires
• Supporting Sales Team with Sales / Customer Information
• Pricing - updating and maintaining customer pricing in SAP
• Communicating Customer Feedback / Business Risks to Sales Team

Administration:

• Scanning
• Reception / Mailing / Greeting Visitors

Skills and Experience:
Mandatory:

• Excellent interpersonal & Communication skills
• SAP experience highly regarded
• Proficient Computer and Typing skills
• Excellent attention to detail and problem-solving skills

Desirable:

• Internal sales
• Manufacturing industry experience
• CSMT Experience
• Export Experience

If you have the above mentioned skills please apply below or email your up to date resume to Kelly Jenkins @kjenkins@lpcommercial.com.au
* Please note only shortlisted Candidates will be contacted

LP Consulting Services | https://www.labourpower.com/labourpower-consulting-services