Address
Form of work Customer Service | Auto/Finance Industry | Scoresby location | $66k salary package | x5 vacancies | ASAP start
Your new role
x5 Customer Service Representatives
Engage with your customers to provide answers about their car loans and Insurance enquiries
Retain customers by connecting them to their local dealership
Co-ordinate payment arrangements where necessary
Show an understanding of all compliance requirements when dealing with customers
Be an agile employee and demonstrate flexibility to assist in other areas of the business if required
Contribute towards changes to improve our business.
Meeting the high customer service standards expected and hitting and exceeding various performance targets
What you'll need to succeed
Recent and relevant contact centre/customer service experience
Able to work on a rotating roster of 8am – 7pm Monday to Friday
Able to commit to FT training upon commencement of the role
Be a natural communicator over the phone while looking for the right information, with the ability to problem solve and work under pressure
Able to work in a highly structured environment with KPI's and targets
Investigation and ownership of complex member queries
The self-motivated ability to learn and work both autonomously and part of a team
Proven experience using Microsoft Office
Your own mode of transport, as the office is not close to public transportation
What you'll get in return
Competitive salary package of $66k
Free and secure onsite parking
Collaborative team environment
Industry renowned training
Fantastic leadership and management team
Exclusive employee benefits and incentives
Hybrid WFH options once established
No weekend work
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Jennifer Culham, the Hays consultant actively recruiting for this role.
LHS 297508 #2757619
