Address
Form of work Our client is a well-regarded and well-established organisation that offers an excellent work culture with genuine development opportunities.
The Role:
The role will be based within a small Customer Service team where you will be responsible for providing assistance and support to internal and external customers over the phone and via email. You will handle customer inquiries, complaints, and concerns, and work to resolve issues quickly and effectively. You will need to be confident using computers and be able to work across multiple screens and be able to work your way around a variety of databases and excel.
Your core responsibilities would include:
Respond to customer inquiries and complaints in a timely and professional manner.
Troubleshoot and resolve customer issues, escalating them to higher management when necessary.
Gather and document customer information, feedback, and challenges.
Meet or exceed performance targets and goals.
Continuously improve your skills through training and development
Excellent attention to detail in data entry especially with excel.
Triaging emails and directing queries to the correct team.
Solid communication skills both written and verbal.
How will a role like this benefit you?
Your entry point to a career into the corporate world
You will get full training and ongoing support and regular 1:1's with your Team Leader
You will join a collaborative team environment and a fun and thriving culture.
About you:
Previous experience in Customer Service / Administration desirable.
Previous experience in an Inbound/Outbound call centre desirable.
A natural ability to build rapport and excellent customer service skills.
Thrive in a fast paced, rapidly changing environment.
Excellent written and verbal communication skills.
Ability to use a wide range of computer systems.
For a confidential discussion about this role, please contact May Aguila on Maya@ogroup.com.au or 07 3228 8453
