Customer Service Representative

Job no: 509985
Work type: Full Time
Location: Melbourne - Inner

Customer Service Representative

If you are a results-driven and detail-oriented professional with a passion for Customer Service, we want to hear from you!

• Highly autonomous role with a supportive and collaborative team culture
• Outstanding long term career pathways within a market leader!
• Thrive in this truly dynamic permanent full-time role!

At Visy, we love solving problems. And that’s something we do better working together. We’re looking for people who see what’s ahead and run towards it. Visy people are helping us to achieve our vision to become the global leader in sustainable packaging. Because together, we can create a better world.

The Opportunity:

Visy Glass has a wealth of experience in crafting pure, sustainable and iconic glass packaging for many of the world's best-known food and beverage brands. We are proud to provide high quality glass packaging for beer, wine, spirits, food, non-alcoholic beverages and dedicated to exceeding our customers' expectations and fuel consumers' desire for glass.

As our new Superstar Customer Service Representative, you will play a pivotal role in our relentless pursuit of best value whilst providing outstanding Customer Service along the way!

The Role

Based in our inner-city office (Southbank) and reporting to the Customer Service Manager, you will have national responsibilities for the provision of quality Customer Service across all glass products and would have an integral role within the supply chain function.

This is a busy and highly varied role whereby you be kept challenged by tasks through Customer Service as well as managing customer relationships effectively and in line with Visy Values.

Your key areas you will be responsible for will be but not limited to:

• Customer support for orders and relevant interaction across email and phone
• Order management in a timely / accurate manner
• Liaise with the internal Account managers & other departments as required to achieve customer requirements and schedules
• Provide administrative support, including documentation, new customer setups etc

In order to be successful in this challenging role you will:

• Have solid experience in Customer Service (within the manufacturing industry will be a huge advantage)
• Possess exceptional communication skills to establish meaningful relationships with internal and external customers
• Maintain a high level of accuracy in all activities coupled with a strong team attitude
• Be a highly motivated, driven and organised individual who thrives within a fast-paced environment
• Need to love detail! High level attention to detail is a must in this role
• Database experience is a requirement

When you join Visy, you’re joining a global leader dedicated to making serious progress in the sustainable packaging, recycling, re-manufacturing, and logistics industries. We love solving the problems that make an impact and grow our business. If you think you can help us, you’ll fit right in.

If this is the opportunity you have been waiting for please APPLY NOW!

You will be required to meet Visy’s employment criteria which will include a criminal history check and pre-employment medical (including drug & alcohol testing).

Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.