Address
Form of workAbout us:
We are Twomey Dispute Lawyers & Lawnch.
We are looking for a Customer Support Specialist to support our legal teams in our rapidly growing legal and advisory businesses.
Twomey Dispute Lawyers
Founded in December 2019, Twomey Dispute Lawyers was a finalist for the 2022 Queensland Law Society Awards in the Workplace Health and Culture category and a finalist for the 2023 Australian Law Awards Wellness Initiative of the Year. We are a leading specialist litigation law firm with offices in Brisbane, Burleigh Heads and Byron Bay. This role will be based either in our Burleigh Heads or Brisbane office (depending on the preferred location of the successful candidate).
We pride ourselves on being far from a traditional law firm. While suits are required in court, in the office we opt for casual wear, including our own branded merch lines. And, while we are high performers working in a fast-paced environment, we create work life balance with an emphasis on positive mental health, and creating an environment where all team members can thrive (including an in-house gym, basketball hoop, and electric scooters to get around town) and a great team culture is guaranteed.
Lawnch
Lawnch is a corporate and commercial law firm which ‘Lawnched’ in August 2023. Lawnch provides advisory and legal assistance to businesses navigating scale and rapid growth. Lawnch is the ‘twin’ of Twomey Dispute Lawyers, and operates within the Twomey Dispute Lawyers operations eco-system.
This is an exciting opportunity to work with two game changing and rapidly growing businesses, whose marketing strategies are anything but the norm.
We offer a salary commensurate with your level of skill and experience, public holiday flexing, team building days and functions, onsite gym, and a supportive work environment.
Position Summary:
Due to the exponential growth of our two businesses, we’re seeking a new addition to our team responsible for handling new customer enquiries. Reporting to our Directors, the Customer Support Specialistwill be instrumental in ensuring that all new customer enquiries are dealt with in accordance with our established systems and processes. This position is a full-time role working Monday to Friday 8:30am – 5:00pm.
If you are looking for a rewarding role where you will be able to see the value your role brings into our businesses – we’re the home for you!
Key Responsibilities:
- Managing inbound enquiries by both telephone and email;
- Accurately recording the required information in our CRM;
- Liaising with the Directors and other lawyers in relation to how each enquiry is to be dealt with, and then actioning any direction; and
- Owning the client onboarding process from start to finish.
About you:
Our ideal candidate will:
- Have experience in sales and / or Customer Service.
- Have an ability to speak over the phone both confidently, and empathetically.
- Have patience to listen to potential customers as they describe their matters.
- Have a high level of digital competency with the ability to quickly learn new programs.
- Have strong organisational skills with a flair for creative problem-solving.
- Have the ability to identify and resolve problems in a timely manner and develop alternative solutions.
- Be self-driven with a drive for continuous improvement
- Be a team player, demonstrating reliability and trustworthiness.
