Customer Service - Team Leader

Customer ServiceTeam Leader, Vinpac AngastonReporting to the Service Delivery Manager, this position will see you lead a small team and implement continuous improvements to meet our business targets and quality standards and behaviors. Whilst acting as a conduit between our customers, sales team and production sites, you will be assisting with enquiries including new business opportunities, setting up production orders through our ERP system, following up suppliers and providing our customers with great Customer Service through a range of communication channels including face-to-face, phone calls and email. A day in the life of a Customer ServiceTeam Leader at Vinpac In conjunction with the Service Delivery Manager, manage the ongoing development of KPIs for yourself and direct reports. Assist and prepare production orders, including the accurate detailing of customer product details and company operating requirements. React to tight timeframes and business priorities. Maintain and record accurate customer records, customer communication data and files. To answer customer enquiries and phone calls in an efficient and professional manner, and ensure regular contact with customers is maintained To educate customers where relevant on Vinpac International processes, procedures and standards. Provide sales, service and product information to all customers in a timely and effective manner Ensure customer approval is obtained for each sales order prior to issue of sales orders to production Monitor customer supplied dry good delivery dates to ensure timely delivery of these goods on accordance with agreed procedures to meet packaging schedules Promote the Vinpac Website to all customers and train all customers in the utilisation of Vinpac's Internationals customer facing portal. Promote safety values and implement safety, health and environmental policies and systems to embed safety into the culture and ways of working Additional duties as required by the Service Delivery Manager What you'll need to succeed Ability to prioritise workloads in a high paced environment where priorities are regularly changing Strong leadership skills - experience desirable Ability to problem solve Ability to work independently or as a team Ability to develop and maintain positive and professional relationships both internally and externally and at all levels Ability to adapt to new procedures which enhance the effective delivery of Customer Service Ability to adapt to customer demands, and maintain a high level of professionalism Good organisational and time management skills, including the ability to keep accurate records Ability to make suggested improvement in processes and procedures that benefit Vinpac International and the customer Sound knowledge of Microsoft Word & Excel Customer focused with a positive, friendly attitude to all stakeholders Grow with Endeavour Group Endeavour Group comprises a diverse range of drinks and hospitality businesses including BWS, Dan Murphy's, ALH Hotels and Pinnacle Drinks. We are focused on growing and transforming our businesses to meet the changing needs of customers and we're driven by a culture that puts our customers and team first. As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability or sexual orientation. At Endeavour Group we value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating a more sociable future - for our customers and for each other. We'd love to hear from You If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn #EDG #EGL Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.