Address
Form of workYour new company
At the heart of this organisation is community and this established Council is seeking a superior Customer Service Officer who values this. A creative community with diverse and harmonious neighborhoods, they are proud to be made up of different cultures, ideologies and experiences that defines them.
Your new role
• Provide friendly, responsive & accurate information, advice & service to customers via the contact centre
• Accurately record customer requests in the CRM system.
• Also assisting the front counter and administrative functions
• Accurately capture requests, manage customer enquiries, complaints and applications
• Always deliver an excellent customer experience, ensuring client needs and service targets are met or exceeded
• Develop positive and collaborative working relationships within the team
What you'll need to succeed
• Experience within a Call Centre is a must!
• Strong attention to detail and demonstrated ability to operate effectively across multiple functions
• Fantastic written and verbal communication skills
• The ability to work autonomously, multitask, prioritise and manage time effectively
• The understanding in cash handling and end of day processes (desirable)
• Strong respect for confidentiality and privacy requirements
PR & CITIZENS ONLY! NO VISAS!
What you'll get in return
• Fantastic opportunity to work for a NSW Government Organisation
• Position that is Monday-Fri, standard business hours
• Ongoing Temporary position for Project work (initially for 1 month but potential extension)
• Competitive salary $36/hr + Super
• Supportive and community-based team who enjoy working and have fun!
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#2828921
