Customer Support @ Streem - Hybrid [13621]

This is a Customer Support role with Streem based in Sydney, Australia 🚀

Streem is the ANZ market’s leading challenger media intelligence group, delivering comprehensive and realtime Print, Online, TV, Radio and Social media monitoring, insights and reporting.

-- Streem --

Entry Level · A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

More About The Customer Support Role At Streem 🤩👀

The Customer Support role is split between existing customer and internal team support. You will be required to support Streem’s existing customers in using the company’s real-time media intelligence platform and to provide day-to-day customer service, as well as supporting Streem’s team of Account Managers.

Role-specific duties

• Supporting current customers via Phone, Email and Live Chat to use and get the most from Streem’s real-time media intelligence platform
• Supporting Streem's Account Management team with day-to-day tasks associated with Customer Support, including data entry, brief building, brief exports and testing new products
• Building new customer briefs and working alongside the Account Management team to deploy the Streem product to new customers
• Producing, reviewing, and delivering media and insights reports using Streem’s proprietary technologies
• Liaising with Streem’s Account Management and Operations teams, providing feedback regarding customer requests to ensure the platform/product meets their requirements
• Producing transcripts, summaries, and downloadable media items
• Database maintenance, data entry, and exporting data for reporting
• Quality control of news content flowing through the platform
• Preparing media brief documentation for clients
• Other duties as determined by Streem from time to time

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

🛟 Query Handling - Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences

💬 Query Handling (online / live chat) - Address and resolve queries, questions, and problems via online platforms to ensure positive customer outcomes and experiences

Key Strengths

✍🏼 Written communication - Writes in a clear and structured format to convey information and ideas effectively to a target audience

🛎 Service orientation - Actively seeks and develops strategies to help key stakeholders

🎙 Verbal communication - Speaks clearly to convey information effectively to a target audience

Why Streem is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

Note: This is the first step in the application process, we will let you know if you progress to the next stage via an email from Hatch.