Customer Support Officer

ABOUT US

As Australia’s largest independent Fleet Management solutions provider, our success lies in our passion and desire to provide innovative, and tailored fleet management and leasing solutions to a broad range of clients nationally.

Our team of industry professionals play a fundamental part in this journey and we are actively looking for dynamic and motivated individuals to join the “Fleetcare Family.”

ABOUT THE ROLE

We currently have a unique opportunity available for a Customer Support Officer to join our head office team based in Wangara.

As a key member of our Operations and Customer Support team, this busy position will see you providing a high level of customer service and administrative support to both our clients and internal team. 

Tasks are varied and include facilitating a broad range of day-to-day vehicle management tasks including new client implementations, insurance claims, repairs, supplier management and vehicle disposals.

Every day is different, but your day-to-day duties will include: 

• Answering customer enquiries via phone, email and live chat 
• Completing requests and enquiries within agreed service delivery timeframes
• Collaborating with other areas of the business to find solutions to client requirements and following them through to resolution
• Developing existing relationships, identifying, maximising and converting additional sales opportunities 
• Maintaining client databases, reporting and general administration
• Providing general administration and Customer Support as required

WHAT YOU NEED TO SUCCEED

To be considered you will demonstrate: 

• Passion and commitment to providing outstanding customer service and to go the extra mile
• Ability to build effective working relationships with clients, suppliers and internal stakeholders 
• Focus on developing and securing new opportunities within our client portfolio 
• Confident communication skills including phone and email correspondence 
• Ability to work effectively as a part of broad team
• Strong administration skills and confident handling a wide range of tasks and duties 
• Sound time management skills with the ability to prioritise tasks and deadlines 
• Attention to detail with a keen eye for process improvement 
• Solutions oriented approach and ability to think outside the box 
• Eagerness to learn
• Basic to Intermediate IT skills including CRM systems and MS office are desired 
• Flexible availability for work between 5am-5pm WST

Whilst not essential, experience in fleet, sales or associated industries will also be highly regarded.

WHAT WE OFFER

As part of the Fleetcare family, you’ll enjoy the best of both worlds with all the advantages of working for a large corporate business combined with a ‘family feel’ of a smaller organisation. Working with a large team of industry professionals, you’ll be surrounded by creative thinkers, innovative problem solvers and customer focused individuals who strive to deliver excellence every day.
Benefits also include:

• Full product and service training provided
• Genuine commitment to investing in you with ongoing learning and development opportunities
• Access to a professional and personal development library of resources
• Uniform allowance
• Wellbeing Program
• Novated Leasing
• Birthday perks
• Supportive culture including Employee Assistance Program
• Two paid 'Wellness Days' a year
• Exceptional office facilities
• Breakfast, coffee, healthy snacks, weekly fruit delivery and more
• Fun team environment
• WFH options

If this sounds like an environment where you will thrive, apply now to join our family,

If this role isn’t quite right for you but you recognise how your skills, experience, and positive energy can become part of our next success, check out our website for all current vacancies and how to register for our talent pool.

https://www.fleetcare.com.au/about-us/join-the-family

Fleetcare is an equal opportunity employer and encourages applications from a culturally diverse background.

Note: Shortlisted candidates will be required to undergo pre-employment background check