Customer Support Officer

Customer Support Officer Are you passionate about helping people and enjoy talking on the phone? Are you looking for a new opportunity to learn and develop in a team environment?

Then this could be the role for you! Godfrey Hirst is looking for a full-time Customer Support Officer to join the team in our Breakwater office. About the Role Reporting to the Call Centre Coordinator, the main purpose of this position is to: Respond promptly to incoming phone and email queries in a friendly and professional manner.

Enter and process customer orders into our order entry system. Liaise with the national sales team and warehouses (located throughout Australia) to ensure that customers’ orders can be fulfilled on time, first time. Create and maintain excellent customer relationships and a premium customer service experience.

About you The ideal candidate will possess the following skills and attributes: Proven strong customer service experience, preferably in an inbound call centre…