Customer Support Representative- Xetta

Who are we? 

Nelnet International delivers education and commerce platforms in the education, government, and healthcare sectors. We are looking for a Customer Support Representative to join our Xetta team.

Xetta is a powerful platform that assists organisations to centralise commerce whilst also streamlining reconciliation, reduce security and compliance risk and provide powerful reporting and analytics. 

About the role 
The Xetta Customer Support Representative is responsible for assisting and resolving issues for our customers. This role specifically provides a centralised point of contact for all inbound Customer Support for the Xetta product.

Why choose us?   

• Operating hours Monday to Friday.  
• Full training and ongoing support. 
• Paid day off for your birthday! 
• Work from home, in the office or hybrid, you choose!   
• Collaborative open office space.  
• Great employee wellness benefits.  
• Be involved in meaningful work supporting the education sector. 
• Work with a fun, vibrant, and supportive team.   

What your day will look like 

• Configuring customer requests within the product
• Using the product web tools to create payment options online
• Assisting with testing bugs and upgrades to the product
• Escalate higher-level issues to the Support Specialist team as required. 
• Supporting the Customer Support Specialist team as directed.  
• Maintain appropriate privacy confidentiality and sensitivity. 
• Assist with ‘pro-active initiatives as required.

About you

• Proficient in digital literacy.
• Basic understanding of HTML.
• Good communication skills.
• Good level of language, numeracy skills.
• Attention to detail. 
• A positive and helpful attitude towards co-workers.  
• Ability to multitask and prioritize workload effectively. 
• Reliable and punctual. 

 Highly desirable

• Experience within a banking or a university/school finance setting.
• Experience with Zendesk  

How to apply  

If you love to build strong relationships, work collaboratively with a great team, are passionate about helping others submit your interest by hitting the apply now button and attaching a cover letter and CV.   

If you have more questions or would like to see the full Position Description, please contact us PeopleServices@nelnetintl.com