Des Customer Service Officer (Cso)

Looking for a Career that is rewarding for both Afford Customers and Yourself? Look no further.

Why join AFFORD?

• Above award hourly rates + penalties
• Not for Profit salary packaging, up to $15,900 + meal & entertainment card
• Access to Afford Rewards which entitles you to discounts on a range of products and services
• Discounted gym memberships nationwide (Fitness Passport)  
• Ongoing paid training and professional development
• On the job support and supervision

About the opportunity

We are looking for an experienced Customer Service Officer at our Liverpool office to help facilitate and monitor job search support to participants seeking employment, whilst providing an exceptional Customer Service experience to all stakeholders. Providing administration support to the site

Some key responsibilities of the role include:

• Work with the DES team to manage and provide data, reports and administration as required. 
• Assist participants in their job search by providing administrative support.  
• Provide high quality Customer Service
• Any and all other projects as determined by management. 
• Ensure all Afford WHS policy and procedures are adhered to. 
• Processing petty cash and invoices
• Knowledge of or previous use of Employment Service System (ESS)

Essential Criteria

• Strong administrative and communication skills with the ability to manage multiple priorities and achieve outcomes. 
• Demonstrate high level Customer Service skills 
• Sound computer skills. 
• Ability to work as part of a team.
• Prior experience in a similar role
• Self-motivated with a flexible approach to work
• Up to date Covid-19 vaccinations

Desirable Criteria.

• Certificate 3 in Business

About Australian Foundation for Disability (Afford)

Afford is committed to safeguarding and promoting the well-being and safety of our customers, their families and carers. We pride ourselves in delivering exceptional quality experiences and in fulfilling our obligations as detailed in the NDIS Code of Conduct and Practice Standards. We will only recruit candidates who share this commitment, and therefore we apply robust recruitment and selection processes to ensure suitability, and all candidates are subject to appropriate pre-employment checks.

Our Vision is to provide innovative and flexible high-quality support that will genuinely enhance the lives of people with disabilities, their families and carers.

Afford is a recognised employer and our employees enjoy a range of benefits including;

• Ongoing professional development and paid training
• Fun and supportive workplace culture
• Not for profit salary packaging, and discounts on a range of products and services including gym memberships.

Afford is an Equal Opportunity Employer – we support and celebrate diversity and do not discriminate. We are for all people, regardless of difference, and know that the more inclusive we are the stronger our work culture and the better our service delivery will be. All employment is decided on the basis of qualifications, experience, merit and business need.