Desktop Support Engineer

The Offer

• Opportunity to make a positive impact
• Leadership Role
• Excellent career development opportunities

The Job

You will be responsible for :

• Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
• Ensuring all standards and procedures are followed and maintained.
• Answering queries and resolving issue relating to usage of standard applications and IT services.
• Providing monthly help desk reports.
• Analysing, monitoring, configuring and maintaining existing systems and identify room for improvements.
• Ensuring overall system and server uptime, availability, reliability and security.
• Liaising with 3rd party vendors, IT providers, etc. for specific requirements.
• Troubleshooting system/server issues or outages.

The Profile

• You possess a Degree/Diploma in Computer Science, Engineering or related field.
• You have at least 4 years experience, ideally within a Helpdesk / Technical Support or System Administrator role.
• You have excellent communication and interpersonal skills.
• You have working knowledge of ITSM, Cisco, O365, Outlook, SCCM and L1 Support
• You are a strong team player who can manage multiple stakeholders
• You possess strong analytical skills and are comfortable dealing with numerical data
• You are highly goal driven and work well in fast paced environments

The Employer

Our client is looking for Desktop Support Engineer.