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Form of workWe are looking for a Desktop Support Engineer to join us!
Primary responsibilities:
● End-user facing expertise in providing support for hardware and software issues within end-user computer systems (MAC 70% and PC 30%) to include desktops, laptops, printers, and mobile apps
● Advanced knowledge and training in configuration, installation, and troubleshooting desktops (MAC and PC), laptops, printers, and mobile applications
● Responds to end-user product-related questions for all supported hardware, software, and applications
● Understands and maintains/outperforms service levels established
● Analyzes problems to identify the problem area(s) and provide corrective action,
recommending solutions to the client application and account related issues
● Understands working on ServiceNow ticketing tool
Minimum Requirements:
● 2+ years in a customer-facing deskside support/end-user computing role
● Bachelor’s Degree in Management Information Systems or Information Technology or
equivalent experience
● Excellent communication skills, positive attitude, and be engaging with end-users
● Flexible and able to work various shifts to include weekends if needed (not expected)
● Experience with MAC, Microsoft® OS, and Microsoft Office® applications
● Experience with problem-solving in a support-oriented environment
● Soft skills and troubleshooting skills
● Team player, good communicator, self-directed work style, and ability to multi-task
● The ability to multi-task and handle ever-changing priorities
Additional Knowledge & Skills (non-mandatory):
● Maintain all necessary certifications to perform required responsibilities in support of specific computer networks, hardware, software, and applications being supported
● A+ and Network+ Preferred at minimum
● Basic knowledge of networking, Airwatch, SCCM, and Cisco routers and switches
● Willingness to learn new skills and work outside of your comfort zone with the end-user community
● Ability to manage individual tasks that may require cross-departmental communication and collaboration
*Candidates must be willing to report in Melbourne
*This is on a casual setup
*Open for part timers/students who are legally eligible to work in Melbourne
Summary of role requirements:
- Flexible hours available
- 1 year of relevant work experience required for this role
- Working rights required for this role
