Level 1 Desktop Support Engineer

Who are we?

Australian IT Group & Dealer IT are an MSP that manage a IT&T needs of businesses across Australia. 

Due to accelerated business growth, we are looking for a full-time Level 1 Desktop Support Engineer to join our Helpdesk team. Our head office is located in Mount Waverley, however you will be situated on site at one of our customers corporate sites in Truganina

We are seeking someone that is confident, enthusiastic, well-spoken and has a can-do attitude. 

We are looking for:

• Previous IT experience
• Exceptional phone manner
• Professional attitude
• Highest level of customer service
• Ability to manage customers expectations
• Self managed / work autonomously
• Strong communication skills
• Natural ability to problem solve & troubleshoot
• A great team player

Skills in the below is advantageous but not mandatory:

• Familiar with remote management software Datto RMM or Auto Task PSA
• MSP environment experience
• Experience in IT Support for the Automotive industry
• Current industry or tertiary qualifications

The role involves:

• Answering the phone and actioning tickets for our customers
• Basic IT Helpdesk support
• Remote and onsite support to our clients
• Computer diagnosis and repairs
• Basic network and configuration skills
• Microsoft product support
• Office 365 maintenance & support

We offer in return:

• In house support & training
• The opportunity to learn a vast range of IT skills
• A collaborative team environment
• Personal development opportunities

If you’re excited to join our team and make a difference for our customers, please apply now!