Address
Form of work Significant business impact by leading customer experience products and features
Opportunity to work with data led and growth mindset teams
About Our Client
Our Client is a leading national retailer headquartered in Melbourne's inner east suburbs. The Digital Product Manager is to streamline the customer journey to create compelling, value-driven and differentiated offerings. A true game-changer for this product-led organisation operating in a tech-driven landscape. They offer hybrid working and encourage work life balance and wellness initiatives that are embedded in their DEI.
Job Description
You will be required to lead cross functional teams and be responsible for managing key product requirements, work and processes. You will work with a multi -disciplined team including designers, developers and testers, as well as stakeholders from across the business, the senior leadership team and third party vendors. To drive customer engagement and conversion through a focus on site and App fundamentals (SEO,CRO, UX/UI, accessibility), conversion funnel and leveraging key partnerships and loyalty program.
Partner with the Group Product Manager to develop the roadmap for Digital improvements across the website and App customer journey.
Leverage customer insights and data to drive customer focused, commercial decisions to drive forward business goals.
Lead the delivery of these initiatives through the development, launch and continuous improvement.
Shifting to agile development practices, with cultural shifts toward continuous development, integration and delivery.
Partner with external vendors and internal teams to scope, architect and deliver new capability and integrating into existing Technology architecture.
Partner with internal stakeholder teams across the digital ecosystem to define, design and execute digital roadmap initiatives.
Ensure thorough end to end testing has been completed following release management best practices.
Lead teams by communicating compelling data and insights to initiate support from the team and business to make decisions.
Actively manage the risks, timelines and dependencies associated with the delivery of Digital initiatives. Seek active feedback and pivot as required.
Ensure transparency of key decisions, progress and risks/issues at all times.
The Successful Applicant
As an experienced professional from a digital background, you will have a strong understanding of digital customer journey, CX and UX delivery. You will be passionate about continuously improving digital offers for customers through collaborating and co-creating with stakeholders across business functions.
CX and CRO program development experience essential
Working knowledge of Web and App UX/UI
Retail and Online delivery experience, working with an Agile mindset.
Previous Experience as a known and trusted business partner in a fast-paced environment
Champion of best practices for customer and team
Experience working in an agile environment working closely with the delivery team and bringing in the customer and business perspective, removing roadblocks.
Experience in Jira/Confluence for managing boards and project documentation
What's on Offer
Leading and contributing to the key element of their digital journey
Opportunity to work with leading technology and growth mindset and data driven people.
Flexibility and work-life balance policies embedded in their DEI.
An attractive remuneration package
