AddressThis dynamic organisation is dedicated to revolutionizing the way customers interact with their digital platforms, is seeking a Project Manager to implement of building blocks to support Digital Customer Connections Visual IVR and Conversational AI (Chatbot & Messenger) solutions, acting as a critical enabler for the Contact Centre.
You will be responsible for project managing the discovery and delivery of the digital customer connections as well as providing support through the RFP process to find a suitable solution to implement Conversational AI; and subsequently the delivery of its MVP.
The Project Manager will drive one or more projects to ensure projects are delivered on time and within agreed constraints. They will lead the development of solution design and converting into tactical execution plans and delivering on that plan. This includes change, risk and issue management and keeping the project on track (schedule) and within budget. The Project Manager will ensure projects are aligned to overall transformation program outcomes, and effectively engage stakeholders, partners and team members to ensure project objectives are achieved and roadblocks cleared.
Relationships with internal and external key stakeholders are fundamental to successfully coordinating all aspects of the project(s) across the specific project streams, against key milestones, process complexity, critical dependencies, and deliverables. As part of an overall program of work they will interact with the Program Director responsible for the delivery of the overall program, and the Program Manager responsible for the program pillar the projects fall under.
They should have the ability to manage key stakeholders, act as the project integrator where appropriate, and take responsibility for individual project reporting, scheduling, risks / issues, dependencies, planning, vendor performance / scope. The PM will be responsible for delivery of all aspects of their project/s including management, guidance and mentoring of project resources reporting to them and report up to the Program Director or Program Manager for the pillar.
Key responsibilities:
Projects utilising required project and risk management methodologies, tools, and scheduling (develop the project schedule, reporting, and related project management artefacts)
- People - Relationship management with all key stakeholders, providing clear direction and leadership to project management streams.
- Continuous Improvement
- Ensure the implementation of change management initiatives in realising project goals.
- Finance - Manage the operational and capital expenditure of projects within areas of responsibility and delegated approval. Validate financial forecasts and provide on-going reconciliation of resources and other related project expenditures in conjunction with the Program Director/Program Manager.
- Develop and present project reports and contribute to the preparation of high quality and timely outputs for presentation to senior management and client organisations as required.
- Contribute to project community and leverage knowledge
- Stakeholder Management.
- Communications management.
Skills:
Strong project management skills, including the ability to prioritise work and meet deadlines.
- Strong planning, organisational, and leadership skills, including the ability to mobilise and motivate teams, set direction and approach, resolve conflict, deliver tough messages with grace, and execute with limited information and ambiguity.
- Excellent problem
-solving and critical
-thinking skills, including the ability to remove barriers and enable teams to complete their objectives.
- Strong verbal and written communication skills, including the ability to communicate at all levels with clarity and precision.
- Strong influencing and negotiation skills, including the ability to navigate in a highly matrixed organization effectively.
- Strong interpersonal skills, including the ability to make effective presentations, and proven ability to quickly earn the trust of sponsors and key stakeholders.
- Focused and versatile team player who is comfortable under pressure, ambiguity, frequent change, or unpredictability.
- Sound business and technical acumen
