Director Food & Beverage Performance

Are you our next rising star? 

Join our team as the Director of Food & Beverage Performance at The Star Brisbane. 

The Star Brisbane, positioned at the heart of the new Queen’s Wharf Brisbane precinct, will be Australia’s newest entertainment and leisure destination. Commencing a staged opening in 2024, The Star Brisbane will bring a range of unique entertainment options, world class hotels, dining, bars, luxury retail, gaming, and a state-of-the-art Event Centre, transforming how people will play, shop and socialise in the river city.

In this role you will be tasked in managing new concepts, venue development and business improvement initiatives as you partner with our Marketing team to drive revenue and visitation for our F&B outlets. Developing and retaining talent across the F&B team will be a key responsibility of this role. In partnership with our People & Performance team, along with your direct leadership within the F&B Performance team.

This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for Food & Beverage in Brisbane! 

A few of your responsibilities 

• Identification, implementation and monitoring of improvement opportunities in partnership with the F&B Transformation Team to support sustained EBITDA improvements and guest excellence.
• Enabling F&B venues in the achievement of their financial/ commercial targets. 
• Facilitating the effective control of food, beverage and labour costs.
• Working with business owners in the development and implementation of business plans for F&B which are aligned with the overarching property F&B strategy.
• Recommending strategies/ initiatives to the General Manager, relating to increasing repeat patronage of guests, driving revenue/ increased cheque or decreasing costs to meet budget.
• Working with the Guest Experience team to build a culture of consistent guest excellence, to continuously meet and improve service standards.
• Ensuring that all inbound and outbound outlet bookings and reservations are done effectively with maximum yielding of bookings and a seamless experience for guests.
• Providing excellent F&B oriented training which yields ongoing benefits for team members and guests.

What we are looking for

• Ability to drive performance in a previous similar role
• Excellent leadership skills across planning, execution, and team engagement
• Qualifications in Hospitality or Management would be highly regarded
• Demonstrated ability in stakeholder influencing to manage and drive change

About You

You will come from a similar role where you will be able to provide examples where you have successfully executed end to end projects including planning, resourcing, stakeholder engagement, controlling costs/ budgets and post implementation reviews that demonstrate that desired outcomes were delivered.

You will also enjoy being both an operational and a strategic thinker who can naturally create networks and relationships. You will be comfortable to engage robustly and ask challenging questions to successfully manage change, adding value to our guests, partners stakeholders. It is important you have extensive experience gained in a progressive leadership role, ideally in the hospitality industry demonstrating excellent leadership and influencing skills.

Your role will be pivotal in shaping the success of our Food & Beverage operations at the Star Brisbane. Join us in making a difference.

What can we offer you?

• An opportunity to play a significant role in this exciting new opening
• Supportive leadership team 
• Discounted parking available in the city  
• Discounts across award winning restaurants and accommodation  
• Career development, training, and courses via The Star Academy – limitless career opportunities  
• An organisation that values diversity, teamwork and being your best self 
• Lifestyle discounts, including gym memberships, retail discounts and laundry services

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. 

About us

The $3.6 billion Queen’s Wharf Brisbane development is being delivered by Destination Brisbane Consortium – a joint venture led by The Star Entertainment Group alongside its partners.  

When complete, Queen’s Wharf Brisbane will deliver four new luxury hotels, more than 50 new food and beverage experiences, significant luxury retail, the restoration of nine heritage buildings and around 1,500 residential apartments.  

Our culture

At The Star, we’re passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from people of all cultures, ages, religions, genders, LGBTQI+ people, Aboriginal and Torres Strait Islander Peoples and people with disabilities.

The Star is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) and has been awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

It is an exciting time for The Star Entertainment Group as we get ready to start our journey to The Star Brisbane.

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