Disability Operations Manager

NDIS Disability Operations Manager – Choices and Rights Pty Ltd

About us 

Choices & Rights Pty Ltd is a fast-growing professional care provider in Queensland with our operations spanning from Logan, Brisbane, and Sunshine Coast. We are extremely passionate about delivering exceptional care and support to our clients with various disabilities. We pride ourselves in being client focused, professional and promoting multiculturalism in organisation. 

Benefits of working for us 

A generous salary in the range of $90,000 - $120,000 p.a. plus super. 

Access to a company pool car, work phone and laptop. 

Access to an Employee Assistance Program (EAP). 

Join a family like supportive environment.

Onsite staff car parking.

Professional development opportunities and support.

About you

We are looking for an experienced Disability Operations Manager to lead our disability service Operations team. You will be responsible for providing Strategic Leadership in  the delivery of quality disability support services. Ensuring that the needs of our supported independent living (SIL) and community clients are met. You will set annual operational targets and monitor monthly outcomes within all operational areas. This role will entail travelling across multiple sites and you will be provided with a pool car, work phone & Laptop. Your responsibilities will include, but are not limited to:

• Oversee the entire service delivery process, by ensuring all services remain complaint with all relevant legislation and service agreements, with a particular focus on supported independent living and out of home care services.
• Provide strategic direction and contribute to the development and implementation of Choices and Rights strategy.
• Build the portfolio of the business through excellent provision of disability support services and excellent people management skills.
• Optimise the brand of the business through effective marketing initiatives and key community engagement policies.
• Develop the financial capability of business leaders through training to ensure operational viabilities.
• Understand the marketing space and implement initiatives to capitalise on marketing opportunities.
• Build new relationships and maintain community partnership with government and peer organisations.
• Understand the needs of people living with disability, respect their choice and control and their human rights.
• Drive a culture where  individuals are valued and understood, and continuous improvement is encouraged in all operational facets. 
• Supervise the performance of the senior managers; coaching, mentoring, and supervising direct reports to enable them to deliver on documented key performance indicators (KPIs).
• Actively engage and partner with funding bodies including the Department of Health and Human Services and the National Disability Insurance Agency.
• Instill culture of staff wellbeing and safety into all operational areas.

You will work in close liaison with the director with the ability to cover in their absence to ensure the continuation of quality delivery of professional disability services. 

Education and experience 

• Bachelor level qualification in Nursing, community services, social sciences, or related disciplines.
• Advanced knowledge of the disability industry, relevant legislation, regulations, standards, and industry trends.
• Prior industry experience in workforce planning and change management. 
• Effective interpersonal and communication skills including the ability to negotiate complex matters and resolve conflict.
• Demonstrated effective people leadership including the management of workplace culture, performances matter, complaints, and concerns.
• Knowledge of the NDIS industry and relevant legislation.