Dispatch Officer

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.teamglobalexpress.com.

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

OVERALL, PURPOSE OF THE JOB

Responsible for optimizing the productivity of the fleet for pick-ups and deliveries in a manner that ensures we meet our customer’s expectation of a quality service, specifically this role is responsible for ensuring permanent and ad hoc runs are allocated to drivers in a fair and equitable manner, whilst ensuring a customer focused approach.

PRIMARY DUTIES & RESPONSIBILITIES

· Ensure the appropriate level of vehicles are maintained in line with the business needs.

· Ensure new contractors understand the dispatch unit to create a smooth transition to the fleet.

· Ensure permanent runs are allocated daily with back-ups in place and drivers are on time.

· Responsible for the allocation of pick-ups through computerized dispatch system.

· Ensure the correct booking information is entered prior to allocating to a driver.

· Proactively maintaining a positive can-do relationship with customers and ensure regular communication in a timely manner.

·Assist in the back up of staff o leave, sickness and high-volume times.

· Create safe driving plans as/ when required for regional deliveries.

· Carry out compliance related tasks in line with company and legislative requirements.

HSE AUTHORITY

· Stop any unsafe work.

· Coach and mentor workers on their safety performance.

· Engage and make recommendation with management and health and safety consultation groups regarding health and safety matters.

· Use health and safety support services and subject matter expertise as required.

SKILLS ESSENTIAL TO THE JOB

Technical

· Working knowledge in Word, Excel, Power Point, Rockhopper, FMS, White and Blue Rockhopper, Crystal reports, Data warehouse applications

· Working knowledge of Rockhopper TMS (preferred)

· Knowledge of Metro and Greater Melbourne geographical area

· Experience in vehicle allocations and knowledge of NHVL and COR

· Knowledge of various vehicle types and their specifications within the transport industry (preferred)

Business

· Resource management and operational capacity planning

· Ability to initiate and complete improvement projects

· Time management to suit organisational objectives

· OH&S policies and corporate governance

· Strong understanding of Cost, Margin, and EBIT and associated financial reports.

People

· Required to develop a close positive working relationship with all internal customers of the TGE - Courier division and drivers

· Be proactive in developing and maintaining strong customer relationships

ESSENTIAL PERSONAL ATTRIBUTES

· Acts with integrity and ownership at all times.

· Dedicated to customer service and providing positive outcomes for our valued clients.

· Safety-focused and empathetic to contractors and allocators.

· Self-motivated with a proven ability to work under pressure and autonomously without direction.

· Ability to maintain ongoing client relationships ensuring timely and specific lines of communication.

· Strong leadership, people management and motivational skills with an ability to manage remotely.

· Ability to prioritize competing issues in a high-pressure environment.

· Commitment to customer satisfaction, both internal and external, responsive to customer’s needs.

· Proven ability to build and maintain excellent relations with senior management, various business units, and regulatory bodies both internally and externally.

· Lateral thinker with hands on attitude.

QUALIFICATIONS REQUIRED

Secondary: Successful completion of secondary education or equivalent.

Tertiary: Relevant logistics management qualification or degree preferred.

Professional: Transport operations experience preferred.

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia