Job Description:Are you a
Disputes Officer looking for your next exciting move? Here at Findex, we are currently looking for someone to join our Disputes team. This is a full-time, permanent opportunity, flexible to be based anywhere in Australia for the right person.The
Disputes Officer role is pivotal to the quality resolution of disputes and complaints, relevant concerns or errors that may arise across the business to ensure consistency, fairness and regulatory compliance.
What will your typical week look like?- Register and maintain complaint matters received from our clients
- Handle and investigate client complains through liaising with clients, advisers and other support staff
- Identify errors and trends, and assist in developing and implementing controls
- Liaise with external dispute resolution bodes such as AFCA to resolve matters as required
More about the perks- Comprehensive training including a dedicated buddy to get you off to the right start
- Ongoing training and support to grow your career within a growing organisation
- Dynamic work environment - supporting employees to work from home and office
- EAP access supporting a healthy work-life balance
Let's talk about you!You are someone with the following skills and experience...
- Previous experience in a similar disputes resolution roles/qualifications in financial planning would be advantageous
- Excellent communication and written skills and attention to detail
- Proven problem-solving abilities and the skills to gather, analyse and interpret information to identify issues, trends and solutions
- Ability to manage and priorities competing demands
Why Findex? WriteyournextchapterWith a passion for well-being Findex adopt a dynamic working environment and empower our people to operate from wherever they find themselves most engaged, productive, and collaborative, while leveraging a flexible blend of remote and in-office work.At Findex we are passionate about what we do and how we do it. Are you a big and bold thinker? Do you like to make meaningful change? Are you motivated by working in a business that puts clients first and embraces teamwork? Do you want to be part of a team that moves together, operates in a high trust environment and celebrates success? Do you take pride in delivering quality work, being accountable and maintaining high standards?If this sounds like you, we look forward to meeting you. Apply now!
PLEASE NOTE:Only candidates with valid working rights within Australia will be considered.Findex is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees and encourage applications from candidates with a variety of strengths, backgrounds and experiences.Note for Recruitment Agencies:This role is being managed by Findex Talent Acquisition and we will not accept unsolicited resumes/applications from Recruitment Agencies.
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