Donor Administration Officer

Position description

• Full-time, 2-year contract
• $68,544 base salary plus Super and generous NFP salary packaging options
• Based in Melbourne

The Donor Administration Officer will act as the first point of contact for existing and prospective donors, supporters, and the general public for the Baker Institute. The role is required to deliver an exceptional standard of administrative support to the Fundraising team, as well as provide event and administrative support across the team as needed.

In this role you will be expected to provide support to the Fundraising team via the provision of excellent donor care and administration, including but not limited to the following:

• Efficiently and accurately manage the donation and administration processes — processing of donations, distribution of receipts, and responding to donor communications.
• Maintain and monitor the Regular Giving program’s declines, upgrades, and conversions, ensuring all donor personal information and payment details are up to date for their monthly debit.
• Maintain the currency, accuracy, and data integrity of the database (Salesforce NPSP), accurately process updates, and, where appropriate, advise relevant stakeholders so that records can be updated.
• Work alongside the Data Analyst to import and process campaign data files – including updating donor details, setting up monthly donations, and processing batch donations.
• Be the primary point of contact for the Community and Corporate Relations (CCR) team regarding any financial reconciliations, or banking-related inquiries, as well as ensuring banking and reports are accurate, and on time, and that reconciliations of funds between CCR and Finance are as efficient as possible.

You will have:

• A relevant tertiary qualification in administration or fundraising, or relevant work experience in administration and customer service (in a fundraising environment would be advantageous), or; an equivalent combination of relevant experience and/or education/training.
• Proficient experience with not-for-profit CRM databases is essential.
• A minimum of one year’s experience in administration for fundraising or similar.
• Experience in data entry and database administration.
• A demonstrated ability to work in a team environment as well as autonomously without close supervision, as well as a demonstrated ability and willingness to take initiative to improve and enhance existing systems and procedures (quality assurance).

Working at the Baker Institute offers flexibility, professional development, and the opportunity to contribute to a research centre of world renown. Benefits include generous salary packaging, an employee assistance program, as well as modern offices and laboratories adjacent to the Alfred Hospital and walking distance to St Kilda Road, Chapel Street, and Fawkner Park.

Remuneration will be commensurate with the successful candidate’s qualifications and experience.

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Applications should include a current resume and cover letter, quoting reference BS01. Applications without these documents will not be considered. We are reviewing applications as they are received so if you think you're the right person for this role, we'd love to hear how your capabilities, achievements and experience set you apart.

To be eligible to apply for this position you must hold appropriate Australian work rights and be immunised with the COVID-19 vaccination in accordance with COVID-19 Mandatory Vaccination Directions (No 4). More details of the role can be found in the position description, for further information please contact the person listed below.

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We will close this job ad as soon as we have enough applicants so please apply without delay.

Abigail Jones
Talent Acquisition Consultant
E: *************@baker.edu.au