Dti Support Officer

About the role

Mater’s Digital Service Centre is looking for a Digital Support Officer in permanent full-time role based at Mater Rockhampton. You will be part of the team who are the first point of contact for our Mater people state-wide who are requiring assistance with digital technologies.

As a member of the Digital Service Centre, you will provide support via phone calls, in person or messaging platforms. Working within service management processes, this role will effectively classify, prioritise, resolve or escalate faults and requests.

If you are passionate about solving IT issues and helping people and want to make it your career, we encourage you to apply today!

Salary range: $35.45 - $39.62 (MCA 3) per hour plus superannuation and access to not-for-profit salary packaging up to $15,900

What you’ll be doing

 Some of the key duties for this role include:

• Assist Mater people with IT faults for all digital assets
• Resolve routine/common/known digital requests
• Document faults and requests submitted into the Digital Service Centre
• Perform after-hours desktop support as part of a rotating on-call roster
• Perform installation and upgrades to IT equipment
• Perform IT asset management administration

About you

To be successful in this role you will ideally have the following:

• Minimum 2 years relevant IT experience
• ITIL V3 or 4 Foundation (Desirable) 
• Demonstrated experience in the provision of service desk, audio visual and desktop support to end users in large and complex environments
• Driven to provide the highest customer service to your clients, both internal and external
• Knowledge of Microsoft operating systems, active directory, networking, computer and AV hardware installation and support
• Excellent communication skills

Why join us?

Mater is Queensland’s largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.

We are a leader in healthcare, education and research — and that’s because we employ exceptional people. #MAKEYOURMATERMOVE

• Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
• Access to package meal and entertainment expenses via salary packaging
• Access to leading education and professional development via Mater Education
• Access to our Employee Assistance Program and on-site pastoral care teams
• Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other
• Unlimited access to a multitude of discounted fitness facilities through Fitness Passport
• Access to on-site, discounted parking
• Discounted food and beverage at various campus cafés and coffee venues

Find out more about living in Central Queensland/North Queensland by visiting our Local Living page.

Applications close on 2nd of April 2024. Please note, we may contact applications prior to the closing date, please do not hesitate to APPLY NOW!

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.