Duty Manager

Here at Virgin Active Australia, we have the best talent, doing the best work of their lives with meaning. Our continuous focus on inspiring people to live an active life is what unites us and sets us apart in our vision to be the world's most loved exercise brand.

We are part of the Virgin group of companies worldwide and launched our Australian business in 2008 with one club, five studios and a dedicated team of just 50 people. Today, we have a team of nearly 1,000 people and we're building a collection of iconic locations in Sydney and Melbourne.

Perched on the corner of Norwest Boulevard, our spacious 4,651 sqm Norwest club is your go-to location for work, rest and play in the Hills District. Inside you'll find 5 large studios for classes including Reformer Pilates, Grid Training (HIIT), Yoga, Cycle, Barre (and more), a large open gym with Technogym equipment, a sparkling 25m swimming pool, spa and sauna, indoor climbing wall, luxury changeroom amenities, Club-V creche facilities and our Swimsters swim school for the kids, and a bright café for unwinding post-workout.

Your gig:

Reporting to the Operations & Safety Manager, you'll support the delivery of the member experience in club.

In a nutshell:

• You'll provide heartfelt service and exceptional operational leadership to help deliver an extraordinary customer experience in a pristine, compelling and safe environment
• You'll leverage your personality to build true community and create an environment where members love spending time
• You'll handle issues that arise during the opening or closing of the club and help the team to deliver a seamless experience... from ensuring the club's appearance reflects the highest standards, to the clocklike efficiency of the classes in each studio, through to keeping it safe for everyone
• You'll report any issues or faults you find that require a technical fix
• You'll be empowered to find ways to give our members that little bit extra... especially when it's unexpected