E-Commerce Content Specialist

UNIQLO stems from the words 'unique' and 'clothing' - simple and clever, just like our clothes. Our philosophy is based on the premise of Life Wear: apparel that comes from the Japanese values of simplicity, quality and longevity. Designed to be of the time and for the time, Life Wear is made with such modern elegance that it becomes the building blocks of each individual's style.

UNIQLO continues to open large-scale stores in some of the world's most important cities and locations, as part of its ongoing efforts to solidify its status as a global brand. Today the company has more than 2,400 stores in 26 markets - including Australia, Belgium, Canada, China, Denmark, France, Japan, Germany, Hong Kong, Indonesia, Italy, India, Malaysia, Macau, Netherlands, Philippines, Poland, Singapore, South Korea, Spain, Sweden, Taiwan, Thailand, U.K, U.S and Vietnam.

The Opportunity
As the E-Commerce Content Specialist, you will be the centre of expertise for all things E-Commerce. You will be accountable for leading all aspects of our online store including onsite developments, projects and meeting the performance objectives with a focus on sales $ and conversion rate. This role will manage the day-to-day relationships with third party vendors, teams in SSC including GHQ in Japan and work closely with the marketing team and all other relevant teams to ensure all communication and creative aligns with the brand and is consistent with wider e-commerce and marketing initiatives.

Key Responsibilities

• Achieve performance objectives: Sales, Gross Margin %
  
• Responsible for driving growth and awareness for our Website (PC & Mobile) and APP
  
• Responsible for Website traffic & Conversion
  
• Online Merchandising and Inventory management with site operation, inventory control, and logistics: Featured products/Ranges/Daily allocation
  
• Responsible for customer's order outbound
  
• Identifying opportunities for site improvements in line with industry best practice and managing development agenda with development team overseas.
  
• Ensuring alignment of online activities with retail stores
  
• Reporting of store performance including GA, traffic source, sales and trend data - tracking conversion rates, analytics and making improvements to the website.
  
• Collect and analyse customer service care statistics and development customer service success metrics.
  
• Prepare relevant reports for different departments and management.
  
• Raise and monitor user experience and technical issues.
  
• Ensure that all projects are on schedule and expectations are managed.
  
• Work closely with all relevant stakeholders to ensure all projects are launched successfully.

Experience, skills and knowledge

• 4-5 years' experience in e-commerce, specifically in the retail or fashion sector.
  
• Previous experience managing and directing 3rd parties or projects to achieve business outcomes.
  
• Familiarity with website content management systems.
  
• Proficient in using Jira, Google Analytics, GA4, Photoshop and Figma at an expert level for comprehensive e-commerce analysis.
  
• Exceptional written and verbal communication skills, adaptable to a cross-cultural environment.
  
• Demonstrates organizational efficiency, attention to detail, and a methodical approach.
  
• Applies creative and analytical thinking to drive results in e-commerce performance.
  
• Possesses a working knowledge of tracking customer journeys for strategic decision-making.
  
• Ability to analyze and leverage data to enhance performance across various e-commerce aspects.
  
• Strong attention to detail with the capability to develop processes for ongoing accuracy improvement.
  
• Able to effectively multi-task in a fast-paced and dynamic e-commerce environment.
  
• Customer service-oriented and solution-driven approach.
  
• Highly computer-savvy with the ability to manage web, online, and social media platforms.
  
• In-depth knowledge of the e-commerce landscape, staying current with industry trends and best practices.

What's in it for You?

• Opportunity to work in a leading global fashion retailer
  
• Generous employee discounts and benefits
  
• Collaborative, engaging workplace culture - combining the best of Japanese and Australian culture

To be eligible to apply, you must have full working rights in Australia.

For more information about Fast Retailing / UNIQLO, please visit our website at www.fastretailing.com/employment/en/

UNIQLO is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

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