El1 Assistant Director, Technical Training Coordinator

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards, and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

The Technical training team is responsible for developing and delivering training programs to educate Commission staff on technical tools, systems, software, or processes. They create training materials such as Learn Hub manuals, guides, videos, or presentations, conduct training sessions, workshops, or webinars. Their goal is to ensure that staff have the necessary skills and knowledge to effectively utilise technical resources and tools in their roles. Additionally, they provide ongoing support and resources to reinforce learning.

Position Description

The Technical Training Manager will lead a dynamic team of trainers to develop and deliver consistent, exemplary technical and system-based learning initiatives.

This role will specifically manage capability and learning projects that enable our operational workforce to be competent and job ready. Working to tight timeframes, you will thrive on taking capability and learning projects from inception to completion. You will lead and coordinate activities of an instructional design team, evaluating effectiveness to support quality learning outcomes.

Position Duties

• Technical Training Products
• Design, develop and implement high quality training material for current and future Commission Systems.
• Review and maintain existing guidance documentation for currency and alignment to corporate learning framework.
• Understand and capture operational Technical Training needs to drive behavioural change that enables system compliance and competency.
• Strategic Planning
• Develop, modify, and maintain accurate training programs of work for short, medium, and long term by engaging with ACQSC leaders to understand their current and future Technical Training needs.
• Work with Commission’s Project Officers to understand and prioritise capabilities required to support digital projects.
• Conduct research and analysis activities to understand the current approaches to Technical Training and capability development.
• Leadership
• Provide leadership to the team for the development, implementation and application of best practice training strategies, frameworks and tools that support the Aged Care Quality and Safety Commission reform agenda.
• Share your expertise and knowledge to stakeholders about best practice principles to influence a standard approach across multiple systems.
• Lead, mentor, coach and develop immediate report/s and promote a culture of respect, diversity, and accountability.
• Building capability in a team environment including providing performance feedback, conflict resolution and encouraging career development.
• Demonstrate a growth mindset and lead team in times of change.
• Stakeholder engagement and communication
• Communicate clearly both orally and in writing and build strong and trusting relationships with key external and internal stakeholders to achieve and deliver on key outcomes.
• Represent the Digital Team at forums and communities of practice. 
• Contribute to workplace and learner psychological safety.
• Other duties, as required.

Position Eligibility Requirements

• Tertiary and/or industry qualifications in any of the following domains Communications, Education, Humanities and Social Sciences, or ICT.
• Experience in implementing L&D strategy and governance frameworks and an understanding of how L&D supports the department’s purpose and objective.
• Experience partnering with business areas to achieve results.
• Evidence of stakeholder engagement, and influencing outcomes related to learning solutions.
• Highly developed written and oral communication skills
• Understand and actively demonstrate the APS Code of Conduct and Values.

Position Notes

Salary offered will be between $114,247 and $130,300 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps

In your application, please provide a statement of claims against the Eligibility Requirements in no more than 600 words.

Non-ongoing opportunities may be offered for varying periods up to a maximum of 24 months.

Merit Pool established through this selection process may be used to fill this or future Ongoing and Non-Ongoing vacancies.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title. All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application, you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional.
4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers/current-vacancies by 11:59pm (AEST) on Sunday, 2 June 2024.

Only completed applications will be accepted. 

Contact Officer:

Please contact our recruitment team on (02) 9633 3*** or ***********@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Jeb Frost by emailing *********@agedcarequality.gov.au with Position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.