Address- Hours Per Week: 38
- Location: Flexible working arrangements with a mix of working from home and from our Chatswood office
- Applications Close: 14 March 2024
Join the team driving the digital transformation of Australia’s largest public health system
About us
Working at eHealth NSW is more than a job. Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW. It’s a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people’s lives.
Our people are at the heart of who we are. We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace where our people can gain a sense of belonging, value and opportunity.
Come work with us
We have an exciting opportunity in the Data Analytics Services team for an Engineer, Data and Business Intelligence.
Reporting into the Operations Lead, you will be part of the support team working closely with digital healthcare specialists, corporate product, data & intelligence analytics and technology professionals, creating and continuously improving an analytics product suite ensuring operational excellence and enhancing the performance, responsiveness, and accountability of our Data Analytics Services.
What you will do
As a Support Engineer, you will play an integral role in maintaining and optimising our application interfaces. Your responsibilities will include but are not limited to:
- Managing operational issues related to DAS applications to ensure continuous and effective service delivery for our analytics solutions.
Proactively identifying trends and issues, proposing initiatives, and working with internal teams and external providers to permanently resolve concerns with Data Analytics Service analytics offerings.
Collaborating with the support team, applications team, business analysts, and vendors to resolve issues, ensuring analytics solutions are effective, sustainable and resilient.
Monitoring application interfaces to proactively identify and address potential issues impacting the use of the analytics product, ensuring Service Level Agreements are met.
Provisioning user security within the Oracle Cloud environments.
Resolving support tickets (incidents, problems, requests, and changes) in a timely manner to ensure resolution is within service level agreement-defined timeframes and satisfy customer expectations.
Working with the development team to effectively deploy production changes.
Executing periodic activities related to financial month-end close and application data interfaces.
Support the internal team in fulfilling annual compliance and audit activities.
Contributing to the continuous improvement of the team knowledge base, ensuring that solutions to known issues are up-to-date, well-documented, and easily accessible.
More information about the Engineer, Data and Business Intelligence role, can be found in the POSITION DESCRIPTION.
About you
The skills, knowledge and experience we are looking for in you are:
- Substantial knowledge and hands-on experience in Oracle Business Intelligence Enterprise Edition (OBIEE), Power BI, and Oracle SQL.
- Preferred experience with Oracle Hyperion EPM, Oracle Analytics Cloud, Informatica, and Snowflake.
- Demonstrated experience and expertise using your strong SQL skill to write, analyse, and troubleshoot SQL code.
- Demonstrated working knowledge in Windows and Unix operating systems, Microsoft Excel, batch file programming, shell scripting, SQL scripting and advanced Excel skills.
- Proven experience as a support analyst working on Business Intelligence applications in a large and complex service industry, utilising ITIL and ITOM platforms such as ServiceNow.
- Demonstrated support experience involving data loads, security maintenance, ETL, performance tuning, server monitoring and job scheduling. Troubleshooting and root cause analysis of system issues. Coordination with other teams to resolve issues on various system dependencies.
- Demonstrated experience in effectively addressing customer Data and product related queries in a timely manner.
- Proven organisational skills and experience working in a high volume and demanding professional environment with a capacity to prioritise competing demands and achieve results with a customer focused approach.
- A customer-centric, growth mindset in continuously improving your knowledge, business products and Business processes to exceed customer expectations and achieve desired outcomes.
- Strong problem-solving skills with the ability to analyse complex issues, identify root causes, and develop effective solutions in a fast-paced environment.
If this sounds like you and you’re looking for a rewarding new opportunity, we would love to hear from you.
Benefits of working for eHealth NSW
We support our people with great benefits so they can support the patients and staff of NSW Health. These include:
- Flexible work options
- Skills and leadership development training programs
- Salary Packaging
- Health and wellbeing programs
More information about these benefits can be found on our Benefits Page.
Valuing diversity and inclusion
eHealth NSW is committed to providing a working environment that embraces and values diversity and inclusion. We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, people with disability and LGBTIQ+, for all advertised positions and have strategies in place to support you.
How to apply
To start your application, click the APPLY FOR JOB button at the top.
To apply for this role, please submit an online application and attach, as a single file, your resume (up to 5 pages) along with a cover letter (up to 2 pages) which describes how your capabilities, knowledge and experience make you the best person for this role.
Applications Close: 11:59pm 14 March 2024
A talent pool may be created from this recruitment process to fill permanent or temporary vacancies within the next 18 months.
All NSW Health workers are required to have completed a primary course (2 doses) of a Therapeutic Goods Administration (TGA) approved or recognised COVID-19 vaccine (except for the Janssen COVID-19 vaccine which is approved by the TGA as a single dose primary course). New applicants must have completed the vaccination course prior to commencement with NSW Health, or provide an Australian Immunisation Register (AIR) Immunisation History Statement certifying the worker cannot have any approved COVID-19 vaccines available in NSW. A NSW Health agency may require further information about the medical contraindication (including but not limited to an Immunisation Medical Exemption form-IM011 form). Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.
To be eligible for this role, you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
Please note, pursuant to the Award which governs the employment conditions of this role, 'Exempt' is defined as a fixed term contract with a length greater than 13 weeks.
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