Address
Form of workAbout ETM
CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. Its proven business strategy combines with to deliver a return on investment. CTM was founded in 1994 in Brisbane and today is one of the largest travel companies in the world!
Event Travel Management (ETM) represents a complete service for all Meetings, Incentives, Conferences and Events (MICE). This growing specialist sector of CTM offers value across each discipline of events and has an experienced team and the latest technology and tools, focusing on customer satisfaction and opening various revenue opportunities.
About the Role
The Operations leader is an exciting and diverse role within the leadership team. They are responsible for overseeing and ensuring the operations team are thriving and servicing clients to exceptional standards whilst identifying sales to increase business growth. Overall, they are the strategic drivers of the business through careful planning, monitoring, analysing and assessing all that is necessary to support ETM’s continuous growth and success.
The Operations Leaders develops and supports the VIC business, in conjunction with the National Operations Leader. Ensure the teams are appropriately resourced, trained & mentored and achieve their financial targets.
An Operations Leader must oversee the overall team’s workforce productivity to deliver these promises. This can be impacted by technology, recruitment, turnover, rostering and leave planning, induction, knowledge management, development or performance management.
Skills and Experience
As a global organisation CTM offer a range of employee discounts which include travel discounts, Health and Wellness perks, Training and Development opportunities. Employee well-being and flexibility is part of our DNA – we offer blended work arrangements with hybrid WFH flexibility, Monday to Friday working days, Wellness/Chill-out days throughout the year, Annual Volunteer Day and strong sustainability focus. CTM is an inclusive workplace and is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply. Come work for a global award-winning company that values its people and community.
APPLY NOW to get started with your career at CTM.
CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. Its proven business strategy combines with to deliver a return on investment. CTM was founded in 1994 in Brisbane and today is one of the largest travel companies in the world!
Event Travel Management (ETM) represents a complete service for all Meetings, Incentives, Conferences and Events (MICE). This growing specialist sector of CTM offers value across each discipline of events and has an experienced team and the latest technology and tools, focusing on customer satisfaction and opening various revenue opportunities.
About the Role
The Operations leader is an exciting and diverse role within the leadership team. They are responsible for overseeing and ensuring the operations team are thriving and servicing clients to exceptional standards whilst identifying sales to increase business growth. Overall, they are the strategic drivers of the business through careful planning, monitoring, analysing and assessing all that is necessary to support ETM’s continuous growth and success.
The Operations Leaders develops and supports the VIC business, in conjunction with the National Operations Leader. Ensure the teams are appropriately resourced, trained & mentored and achieve their financial targets.
An Operations Leader must oversee the overall team’s workforce productivity to deliver these promises. This can be impacted by technology, recruitment, turnover, rostering and leave planning, induction, knowledge management, development or performance management.
Skills and Experience
- At least five years successful experience managing people and resource management
- Ability to develop and implement business strategies with a longer-term focus.
- Communications expert within a business – you’ll be required to filter high volume information, so you’ll need to consider who, how and when carefully to remain effective;
- Experience and knowledge of software programs such as ‘EventsAir, Cvent, Sabre and Tramada advantageous
- Sound level of Microsoft Products for use in presentations and communication;
- Demonstrated expertise in the theories and practice of performance management;
- Organisational skills second to none – you’ll be hit with many issues on a day to day basis you can’t plan for;
- Demonstrated ability to professionally represent the company, both to staff and client audiences, including a commitment to proactive industry networking;
- Commitment to proactively advising when you identify local matters hindering our ongoing business success and sharing solutions with your peers;
- Strong organisational skills – highly organised, accurate and deadline-driven;
- Excellent customer service focus;
As a global organisation CTM offer a range of employee discounts which include travel discounts, Health and Wellness perks, Training and Development opportunities. Employee well-being and flexibility is part of our DNA – we offer blended work arrangements with hybrid WFH flexibility, Monday to Friday working days, Wellness/Chill-out days throughout the year, Annual Volunteer Day and strong sustainability focus. CTM is an inclusive workplace and is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply. Come work for a global award-winning company that values its people and community.
APPLY NOW to get started with your career at CTM.
