Executive Housekeeper - The Star Gold Coast

There has never been a better time to join The Star Gold Coast team within our Hotel Department!Reporting to the Hotel Operations Manager, your keen eye for detail, drive to deliver a world class experience and ability to successfully manage and motivate a large and diverse team will ensure your success as the Executive Housekeeper! In this role, you will be responsible for the operational, financial and strategic goals of the entire Housekeeping department inclusive of The Star Grand, The Darling, Dorsett and Star Residences.A few of your responsibilities:

• Manage the operational requirements of the housekeeping department and provide leadership and direction to achieve the department's objectives
• Support Director of Hotels & Residences in the development of business plans for Housekeeping Services and implement the department and division's strategies
• Liaise with the Hotel Management team in other operational areas to ensure the smooth running overall of the Hotel and Residences
• Ensure that operations are within budgetary requirements for labour, product and operational expenses
• Resolve customer service queries and concerns with diplomacy and tact
• Manage staff and complete all people planning requirements including recruitment, training and development and performance management of staff

What are we looking for?

• Thorough knowledge and understanding of a large Hotel department in a 5-star Hotel
• Demonstrated ability in planning and resourcing people and products, performance management and controlling labour costs and operating expenses
• Great interpersonal skills with proactive attitude
• Outstanding communication and organisational skills

What can we offer you?

• Salary aligned to experience & bonus incentive plan
• FREE buffet meal with a new menu every day at our Employee Dining Room
• 30% staff discounts across our award-winning venues on all 3 of our properties
• Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
• The Star is an Employer of Choice for Gender Diversity awarded by WGEA
• Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
• Career development, training, and courses via The Star Academy - limitless career opportunities
• An organisation that values diversity, teamwork and being your best self

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.About usThe Star Gold Coast offers luxurious accommodation and spa, iconic bars, restaurants and a world-class casino. We offer entertainment like no other, with our live concerts and shows in our Theatre and Events Centre, Live on the Lawn events, world class DJ's at Atrium Bar & more! It is a destination that offers relaxation and fun at the same time!Our CultureAt The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.It's your moveMake your next move by clicking the linkAdvertised: 25 Mar 2024 E. Australia Standard Time
Applications close: 02 Apr 2024 E. Australia Standard Time