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Form of workCompany: Our client, a firmly established Food Manufacturing company located on the outskirts of Sydney is currently seeking a skilled Export Customer Service professional with robust customer management skills to join their team.
They are passionate about the agriculture sector and dedicated to delivering exceptional products and services to their customers. With a focus on quality, integrity, and sustainability, they strive to be a trusted partner in the agribusiness industry, driving growth and prosperity for all stakeholders.
Sustainability Initiatives: They are committed to environmental stewardship and sustainability. Our client invests in sustainable farming practices, resource conservation, and waste reduction efforts to minimize their environmental impact. Additionally, they actively engage with local communities to support and promote sustainability.
Global Presence: With a global distribution network, our client serves customers across various regions, catering to diverse markets and culinary traditions. Their products are renowned for their quality and reliability, making them a preferred choice among consumers and businesses worldwide.
As an Export Customer Service Representative responsible for overseeing a substantial number of export shipments, your duties will include some of the following:
- To establish and maintain a high level of Customer Service with all internal & external customers by ensuring all export logistics moves are promptly actioned in a timely and efficient manner.
- Facilitate, coordinate, and oversee all aspects of client's freight and transport requirements ‘end to end’
- Liaise with internal departments, transport providers, overseas offices, and agents
- Build, maintain & manage strong professional relationships with all stakeholders
- Ensure inventory levels are sufficient for current and upcoming export sales orders
- Leading the execution of export shipments ensuring that the generation of all the necessary export documentation required including packing instructions, Bills of Lading, Certificates of Origin, Phytosanitary Certificates, Quality/laboratory analysis certificates etc is done accurately and timely.
- Payment Management; Processing export shipments against Letters of Credit and other payment terms.
- Previous 5+ years Export Logistics, Customer Service & Documentation experience essential
- Bulk handling systems, vessel loading, container packing, and shipment execution
- Enthusiastic, customer-centric team player who can manage one’s self independently
- Flexible and punctual with strong analytical and decision-making skills
- Strong attention to detail and accuracy essential
- Ability to analyse and interpret business requirements.
- Reliability, passion, and drive for best practice export sales order management
- Multi-tasking and handling multiple priorities, being able to work under pressure and meet strict deadlines
Only candidates with unrestricted work authorization, such as Australian Permanent Residency or Australian Citizenship, will be considered. As part of the final stages of the recruitment process, applicants will undergo validation, police background checks, and a comprehensive medical assessment.
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