AddressJob details
Position status Fixed Term Temporary Position type Flexible full-time Occupational group Psychology, Counselling & Social Work Classification PO4 Workplace Location Brisbane Inner City Job ad reference QLD/550217/24 Closing date 21-Mar-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration Until 31 December 2024 with possible extension Contact person Kathryn Scott Contact details Mobile: 0476 815 076
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Key duties and responsibilities of the DPR Facilitator:
Assess briefing materials to develop trauma-informed responses that are culturally sensitive and reflect all components of an effective apology;
Consult with applicants either in person, or via email or telephone contact to discuss their expectations, preferences or wishes of the process, and to negotiate what optimal response can be provided. Assess and advise on applicants' readiness to participate in a DPR pursuant to the NRS legislation and frameworks;
Assess and provide briefings to Legal Services and Redress Branch on the status of civil apologies once allocated post-settlement;
Collaboratively establish the method for each DPR or civil apology including:
- discussing sensitivities and preferences - for example, gender and cultural background of departmental representatives;
- liaising with/assisting support person/s if nominated; and
- holding a preparatory face-to-face meeting with relevant parties,
Identify a suitable departmental representative to deliver a DPR or civil apology post settlement of a claim, based on assessment of briefing materials and consultation with applicants, including managing any conflicts of interest;
Provide training, briefings and support for departmental representatives providing DPRs or civil apologies;
Maintain ongoing and regular contact with applicants throughout the process and facilitate the meeting, where requested, with the departmental representative;
Liaise with key departmental stakeholders regarding planning and implementation of the DPR or civil apology;
Organise opportunities for applicants to provide feedback on their experience engaging with the process - for example, in relation to quality, timeliness and meaningfulness;
Provide training, briefings and support for departmental representatives providing DPRs;
Actively contribute and participate as part of a multidisciplinary team to deliver safe and meaningful DPRs and civil apologies;
Prepare and maintain quality case records in accordance with departmental case management and reporting requirements.
Applications to remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
550217-24-Role Profile (Word, 673KB)
