Field Service Manager

Implements procedures pertinent to the effective and efficient operation of the Field Services organization within region

Field Service Manager
Canberra ACT, Permanent (some WFH options – NOT a remote position!)
Requires Citizenship and security clearance due to end-use clients.
Please see end of document as to “how to apply”
Our client is a well-known global information technology company that builds high-performance, security-centric solutions, and enhance people’s lives through secure, reliable and advanced technology.
About the job
What success looks like in this role:

• Implements operational policies within region.
• Collect and evaluate metrics daily, weekly, and monthly for resource forecasting, monitoring of customer service activities, and evaluating of internal process needs.
• Provide internal stakeholders (such as Client Executives, Service Delivery Managers, and the executive team) summary information regarding customer service metrics and key activities per client.
• Oversees customer issues and ensure effective and long-term problem resolution.
• Implements procedures pertinent to the effective and efficient operation of the Field Services organization within region.
• Monitors programs and procedures to ensure timely support and customer satisfaction.

You will be successful in this role if you have:

• NV1/NV2 Clearance is required for this role.
• Degree in business or IT related field.
• 5 years Field Service experience, 2 years in a supervisory role
• Experience managing a team and supervising professional staff
• Proficient with MS Office, including Word and Excel
• Excellent written and verbal communications skills, customer service skills and a professional telephone manner
• Strong analytical and problem-solving skills with strong attention to detail

To register interest and find out more (the complete JD), please send your CV
(in Word format only, and this is why https://www.linkedin.com/in/walterfaets/recent-activity/all/ )
to the following link below.
YOUR APPLICATION WILL BE TREATED WITH THE STRICTEST CONFIDENCE.