Financial Services Officer

What success looks like in this role: BPO Payments:

• Provide regular feedback to Manager – National Operations on employee performance.
• Provides regular feedback to Team Leaders and coaching on progress against staff objectives.
• Assists with development of employees.
• Monitors budgets to ensure they are within agreed limits.
• Manages daily site operational activities including timely delivery / collections to and from client.
• Ensures all service delivery expectations are met.
• Reviews workflow to meet production requirements, including volumes and deadlines.
• Streamline work processes to improve efficiency and cost management.
• Monitors accuracy and meeting of KPI’s for devices provided.
• Troubleshoots technical problems and assists with resolution where required.
• Ensures all company policies, procedures and legislation are in compliance.
• Ensures appropriate risk controls are observed by operating staff and participates and co-operates with the risk management and audit policies and procedures.

BPO Rams:

• Performs moderately complex…