Front Of House Supervisor / Senior Staff

Are you ready to become part of the Juan Fifty family? 

Juan Fifty offers modern Mexican food using traditional techniques at a beautiful beachside location in Alexandra Headland. We are known for our friendly and happy atmosphere where customers are met with a smile and warm welcome. With our “leave your worries at the door”-policy, we aim to not just sell food and beverage, but create a memorable experience for our customers. We take great pride in our work, and make as much as possible ourselves, in-house, daily from local, and mexican-imported products. Our leaders in both the kitchen and FOH are passionate about the products they create and have a collaborative, supportive and highly respectful relationship. 

We don’t have a lot of staff turnover! However, an opportunity has opened up for the right senior FOH professional to become part of our family.

What this role offers:

• A supportive work environment where you are encouraged to continuously develop your own, and your team members’ skills
• Competitive wages and employee discounts at both our venues
• Opportunity to thrive in a well-established environment and be part of a clear vision, with a proven product that our customers love and come back for
• Contribute to the Juan Fifty experience with your own creative input – Weekly cocktail specials, seasonal menu changes etc.
• Opportunity to advance your career with strong support and mentorship
• Fun and energetic work environment at a stunning beachside location
• Team bonding activities & flexible work hours

Day-to-day responsibilities:

Working in conjunction with the owner, FOH manager, and other senior and junior staff you will:

• Ensure and contribute to a smooth service in line with our core values
• Manage reservations and function enquiries
• Guide & develop junior staff
• In line with our core values, handle and troubleshoot any issues/complaints that may arise
• Greet guests & serve throughout the evening
• Prepare & serve drinks ranging from tap beer, wines, cocktails, mocktails, and non-alcoholic drinks
• Manage various forms of customer interaction & ordering: reservations, walk-ins, telephone, online, takeaway & delivery using both in-person and technological methods
• Share your knowledge about Mexican cuisine and Tequila with customers and other staff (training provided)
• Ensure and monitor a clean and safe work environment
• Open, Pack down, restock, ordering, reporting, roserting & cash ups
• Assist in the on-going development of systems and processes

Experience & Qualities:

• Proven history of experience in a similar position
• Respectful, honest, humble, fair & reliable
• A positive can-do attitude – a “leave your worries at the door” mindset
• The ability to own your mistakes and learn from them (“It’s not a failure… It’s a Lesson.”)
• Take pride in your work, and care for your team, your guests, the venue, and the equipment you use
• Ability to work in a fast-paced environment, ensuring continuous high quality of service and products in line with our core values
• A passion for training & nurturing junior staff
• A fastidious attention to detail whilst maintaining a practical approach to tasks
• Available nights, weekends & some public holidays
• Intention to commit to this role for a longer term
• Immediate start

If this is you, we want to hear from you! Please email your resume and cover letter to *******@juanfifty.com.au or pop in and ask to speak to Hanna.

Our Core Values in Detail:

Be A Good Egg.

- Be fair.

- Be hospitable.

- Be there for others.

- Be humble.

- “People remember how you make them feel.”

- “Hospitality is a conduit to connection.”

Bring Positivity

- Enjoy the company of the team.

- Contribute to the experience.

- Shine ☺

- Support your peers.

- Present your best.

- Create connections.

- “Leave your worries at the door.”

Care For What You Do

- Take pride in your work.

- Take care of one another.

- Take care of your equipment.

- Take care of the venue.

- Take care of the guest.

- “We are not in the business of selling Food & Beverage, but in the business of creating an experience.”

Own Your Results

- Acknowledge your wins.

- Own your mistakes and learn from them.

- “It’s not a failure… It’s a Lesson.”
 

Respect

- Respect one another.

- Respect the venue.

- Respect other’s decisions.

- Respect the customer.

Believe

- Believe in yourself.

- Believe in your team.

- Believe in our vision