AddressAbout Hyatt
At Hyatt, we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences.
About Hyatt Regency Sydney
Located adjacent to Darling Harbour in Sydney's Central Business District (CBD), Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveller. As Sydney's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700 sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 21 additional meeting rooms.
About the role
Performing your role with the utmost professionalism and accuracy, you will help support our Front Office team in an efficient manner. You play a key role in coordinating the administrative tasks of the Front Office team and are a crucial team member in the operations of Australia's largest hotel.
Your responsibilities will include
- Participate in and review the daily hand-over tasks of the Rooms Division with FOM and AFOM
- Manage and respond to all e-mails with relation to payment authorisation
- Ensure that all reservations are guaranteed and payments are correctly authorised before guests' check in, through understanding the process of accepting payments, guarantee and authorization methods
- Review the arrival, in-house and departure reports as well as same day reservations
- Maintain proper guest profile selection and profile merging tasks
- Ensure routing instructions are updated and all guests' requests are administered pre and post arrival
- Manage and update all alerts functions in accordance with Hyatt Standards
- Manage and update all cashier, reservations, and or other comments throughout the PMS
- Administer paymaster accounts and traces pending balances
- Follow up on all "checked out without closing folio" rooms
- Learn how to manage the room inventory in the event the PMS is offline
- Complete daily checklist and carry out any additional duties as specified by the FOM/AFOM
To be considered for the role
- Minimum 1 years' experience in Front Office, Reservations or Corporate Travel
- Minimum 1 years' experience within a fast paced, hotel environment
- Previous experience using Opera PMS
- Previous experience using Reserve
- Full working rights in Australia
Benefits with Hyatt
With enriching works comes exciting rewards. Some of our associate benefits include:
- Complimentary accommodation worldwide after 90 days of service
- Discounted accommodation for associates as well as friend and family
- Rewards and recognition programs
- Learning and development opportunities
- Fully laundered uniform
- Discounted city parking
- The opportunity to join an international group with endless career opportunities
- Experience working within an international group who is consistently ranked as one of the world's best places to work
