Front Office Receptionist | Guest Service Agent

• Gold Coast | RACV Royal Pines Resort
• Permanent Part-time
• Competitive Salary + Penalties + 11% Super | Discounts on RACV products & resorts

Great Things Start Here 

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.  

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience. 

About the Opportunity 

An exciting opportunity has become available for a part-time Front Office Receptionist, to join our team and warmly welcome guests. In this role, you will be the face of the resort and the first point of call for all things Gold Coast, utilising your amazing customer service skills to provide our guests with a memorable experience. 

This could be just the right role for you? 

Reporting to the Duty Manager, you will be the face of the resort and the first point of call for all things Gold Coast, utilising your amazing customer service skills to provide our guests with a memorable experience. Your key responsibilities for the role include:  

• Guest check in and check outs and accommodation reservations 
• Processing payments & maintaining records 
• Answering incoming calls, general enquiries & assisting guests with their requests 
• Providing information to guests about accommodation, rates and amenities and the upselling of products & services 
• Communicate & collaborate with other departments 

Full availability and flexibility to work a variety of shifts on a rotating roster between 7am-11pm, weekdays, nights, weekends & public holidays are required in this role. 

What you'll need to be successful 

• Front office Receptionist/GSA experience in 4-5 star hotel/resort environment with experience in PMS Opera 
• A professional face-to-face and telephone manner, active listening, strong interpersonal and communication skills 
• Work well under pressure, in a team environment and with diverse groups of people 
• Excellent admin skills including attention to detail, problem solving, organisational and efficient time management skills 
• Be friendly, confident, self motivated, enthusiastic and have a positive attitude 
• Excellent personal presentation 

We are Offering 

• Permanent Part-time + penalties for evenings, weekends & public holidays + 11% super
• Discounts on RACV products & resorts 
• Uniform + Free parking onsite 
• Employee of the month recognition 

The RACV difference 

Be part of a team who cares. Back your ambition and find a new career with RACV.  

Application process 

You can learn more about the RACV at https://careers.racv.com.au/ 

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. 

Submit your CV via the link below.