Front Office Receptionist

Melbourne CBD | RACV City Club
Permanent Part-time
Competitive Salary | Exclusive Employee Benefits + FREE Gym access
Great Things Start Here
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
The prestigious RACV City Club has been awarded Club of the Year numerous times, ranking it amongst the world’s finest clubs. Featuring multiple restaurant venues, accommodation, a fitness centre, and state of the art conference facilities and more. The RACV City Club is a social, leisure and business hub designed to cater for the needs of all members.
About the Opportunity
An exciting opportunity has become available for a part-time Front Office Receptionist, to join our team and welcome members with a warm and friendly smile. In this role, you'll be the face and first point of contact for RACV City Club. You'll be on your feet and utilising your amazing customer service skills to provide our members with the best experience whilst at the reception desk. You'll be motivated and hardworking with the “can do attitude” which will see you thrive in the role.
This could be just the right role for you?
Day to day your key responsibilities will include the check in and out of members, processing payments, maintaining records, answering incoming enquiries, upselling products & services, assisting members with requests and information and work closely with other departments.
Full availability and flexibility is required to work a variety of shifts, on a 7 day rotating roster, between 7am - 11pm weekdays, nights, weekends & public holidays.
We are Offering
Permanent part-time + penalties evenings, weekends & public holidays
Generous discounts on RACV products, services & accommodation
Training and development
Uniform provided
What you'll need to be successful
Minimum 1–2 years Front Office GSA/receptionist experience in 4-5 star hotel/resort environment with PMS Opera experience, desirable
A professional face-to-face and telephone manner, active listening, strong interpersonal and communication skills
Previous face to face customer service experience, delivering a high standard of service
Excellent administration skills, MS Office & Outlook, attention to detail, problem solving, organisational and efficient time management skills
Be friendly, confident, self motivated, enthusiastic, display a positive attitude and excellent personal presentation
Work well in a team environment, under pressure and with diverse groups of people
Full working rights in Australia
The RACV difference
Be part of a team who cares. Back your ambition and find a new career with RACV.
You can learn more about the RACV at racv.com.au/about-racv/our-people/work-at-racv.
Application process
Submit your CV.
Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment.