Address
Form of workYou understand your computer is part of your toolkit but your people power and approachability will be your superpower
The Role:Reporting to the Front Office Manager, you understand the guest experience is everything Front office systems and processes are as familiar as the back of your hand. You are ready to flourish and you take the lead in situations that arise for the guest.
You will collaborate with our guests by:
- Drive guest satisfaction across all outlets empowering our collaborators to provide service beyond customers’ expectations.
- Foster a culture of innovation and breaking the norm.
- Supervising, developing, and inspiring our Front Office Experience Curators.
- Oversee the efficient daily operation of the front desk.
- Greeting, assisting and naturally wowing guests of the hotel.
- Ensure on-job department training is part of the everyday to meet our high service standard.
- Positively communicate and coordinate with all departments of the hotel.
- A common-sense approach to challenges.
- Previous experience in a hotel front desk.
- Ability to work 7 days 24/7.
- Proficient Opera PMS
What makes Crystalbrook Collection different?
We are Collaborators. Who you are matters as much as what you can do. We look for the twinkle in the eye with each Collaborator and a genuine passion to be great, truly outstanding professionals. Our Collaborators deliver service that is interested, curious, insightful, empathic, stylishly witty and locally aware.
Our Collaborators are always curious for more.
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