Full Time Hotel Guest Service Agent/Receptionist

Come join the team at the Mercure Cairns Hotel.  Located in the heart of Cairns, we are seeking a friendly person with local knowledge and vibrant customer service skills to join our go-getters in the front office department as our Next Full Time Hotel Receptionist/Guest Service Agent.

Searching for a hospitality superstar who enjoys welcoming people with a great smile each day. If you want to be part of a fast growing company that creates memorable experiences for our guests then apply now!

As our next Team member, you will:

• Be willing to go the extra mile to provide great Guest Service
• Be comprehensively trained on how to maintain the level of Guest Service and care necessary to be put into this role
• Assist with Guest enquiries both face to face and over the phone and email.
• Be responsible for completing a wide variety of front office tasks, from selling the hotel’s facilities to taking reservations and maintaining guest accounts, assisting guests on Arrival, during their stay and up until their departure. 
• Be required to multitask and work in a fast-paced environment
• Provide guests and visitors with local information from your vast array of knowledge of the local area.

What we are looking for:

• Prior experience in hospitality & or customer service industry desirable
• Previous reception experience preferred but not essential, we will train you.
• People with a passion for providing quality Guest Service
• Good communication and time management skills with a friendly personality
• Administration experience highly regarded
• Previous experience with Protel or similar highly regarded
• Attention to detail
• A Team player who is willing to assist in other departments when the Hotel Operations may require it.
• The flexibility work over a seven-day roster at a variety of times

If you are hard working, passionate about a career in hospitality and able to work a flexible roster then apply now!