AddressWe are looking for a Full Time Receptionist to join our team !
As a Receptionist at South Eastern Animal Hospital you'll play a pivotal role in delivering exceptional client and patient care. The role is full-time, and we are happy to work with the successful applicant to help them achieve a great work-life balance.
Key responsibilities include:
- Execute, monitor, and lead all aspects of the reception.
- Ensure communication is effective.
- Customer service troubleshooting, including support for consulting and surgical bookings prioritising seeing urgent cases and/or deferring appointments when circumstances dictate.
- Assist in developing and implementing checklists for the various reception roles.
- Ensure the patient remains the focus at the core of all decision-making.
- Create an environment that maximises the fear-free experience of all patients.
- Provide support to veterinarians and nurses whilst always upholding the company values.
- Maintaining information in Ezyvet
- Assisting clients with pet insurance claims
- Assisting Veterinary Nurses and Veterinarians as required
- Greeting and managing clients and patients .
- Client and patient data management.
- Helping clients with OTC products such as flea, tick and worming treatments.
- Managing multiple incoming phone lines and directing calls
- Scheduling appointments and communicating booking requirements to clients
- Communicating patient arrivals and emergencies to clinical staff
- Finalising invoices, processing client payments and balancing the till.
- Maintaining a clean and presentable front of house
- Completing a variety of administration tasks
About You
We are seeking someone who is passionate about patient care, with the ability to provide a high level of veterinary service and share this skill and knowledge with others.
This position is perfect for you if you:
- Thrives in providing exceptional customer/patient service.
- Self-motivated, enthusiastic, positive, and dynamic.
- Smart and professional appearance.
- Open to continuous learning by improving performance, increasing own efficiency, initiating courses of action, and willingly take on new responsibilities.
- Can flex style, knowledge, solutions, and experience to the audience.
- Excellent interpersonal skills with the ability and confidence to liaise at a management level.
- Ability to work effectively independently and as a part of a team.
- Strong planning and organisational skills, both proactive and reactive.
- Able to manage numerous competing priorities and maintain a flexible approach.
- Punctual and reliable
- Ability to demonstrate a proactive common-sense approach to solving problems.
- Excellent verbal and written communication skills.
- Ability to manage a fast-paced, constantly changing business environment, responding efficiently to high-pressure situations.
- Competent in Microsoft Office applications (Word, Excel, Outlook).
Skills Required
- Excellent attention to detail.
- An understanding and empathy for the important role animals play in people's lives
- Ability to work both autonomously and as a collective.
- High levels of positive energy, motivation, and a passion for the brand.
- Ability to build relationships with internal and external parties.
- Exceptional written and verbal communication.
- Ability to be 'hands-on' as well as delegate where required.
- Effective time management and organisational skills with the ability to prioritise workload.
- Ability to work under pressure, mitigate risks and be solution-focused.
- Make informed decisions and respond with confidence to challenges from others.
- Develop and implement effective operational processes and procedures.
- Ability to analyze and understand commercial information to implement key business initiatives.
- Maintain information: Ezyvet and other online systems
- Data entry and file management
Qualifications/Experience
- Experience as a receptionist.
- Veterinary industry experience would be highly regarded.
- Experience with ezyVet is highly regarded but not essential.
VetPartners is an equal opportunity employer and recognises that diversity is crucial to our success. Whatever your identity and background, if this role sounds like you, then please send your resume and cover letter to Kalina at kalina.duffell@vetpartners.com.au
