AddressABOUT US
As an organisation, the AFL works tirelessly in all states and at all levels to enhance and grow the game – from grassroots to elite. Together, we put on the game, deliver important events, communicate with our fans, run community programs, develop coaches and umpires, collaborate with partners, delight members, support clubs and so much more. While our roles may vary, we are all united by a common goal, to progress the game so that everyone can share in its heritage and possibilities.
The AFL is committed to promoting and protecting the safety and wellbeing of children and young people in our care. Please note, we undertake several screening processes to ensure this commitment is upheld, this includes ensuring the successful candidate to this position holds a valid employee Working with Children/ Vulnerable People check and a satisfactory criminal history record check.
We are an Equal Opportunity employer and firmly believe that diversity and inclusion is an important part of both the AFL and the communities in which we operate. Our game is for everyone, and we strive to be a workplace for everyone.
Aboriginal and Torres Strait Islander peoples are encouraged to apply.
ABOUT THE ROLE
The primary responsibility of this role is to work within the Marvel Stadium Elevate Experiences & Events operations team to coordinate and deliver seamless, efficient and professional non-match day functions for a variety of clients with a superior customer service culture and service delivery ethic into the team, resulting in the delivery of exceptional experiences for our clients and their guests. This role is extremely guest experience focused with a willingness to go the extra mile and anticipate client requests of utmost importance and a fantastic opportunity for someone eager to work in the world of private bookings in the busiest stadium.
The AFL is committed to promoting and protecting the safety and wellbeing of children and young people in our care. The AFL undertakes several screening processes to ensure the appropriate protection of children in its care.
Please note, employment in this position is subject to the successful candidate holding a Valid Working with Children Check and a satisfactory criminal history record check.
A DAY IN THE LIFE OF
Key Accountabilities:
- Regularly meet with clients to establish event requirements and expectations
- Invoice clients as per contracted invoice schedule and monitor all incoming payments
- Build and maintain strong working relationships with venue departments, contractors, venue hirers, suppliers, sponsors and clients
- Create event run sheets and floorplans for distribution to clients and internal departments/contractors
- Full responsibility in ensuring successful event delivery
- Co-ordinate the delivery of all event equipment and co-ordinate external suppliers on behalf of clients
- Roster and performance manage dedicated the Elevate Events staffing pool with the assistance of the Workforce Planning team
- Liaise with the marketing department for IPTV signage
- Establish rapport with guests and maintain a high level of service and confidence to clients
- Meet with client on event days to ensure requirements are met and Customer Service have been briefed
- Ensure familiarisation with the venue’s Emergency Management Plan and procedures
- Adhere to Occupational Health and Safety policy and reporting requirements
- Post function follow up with clients to obtain feedback and debriefing information and report any operational issues
- Monitor client feedback and Customer Service debriefs and review with the team to improve the customer experience
- Contribute to key projects within and outside of core role
- Create and finalise the monthly cleaning report for the Functions team and arrange sign off with Department Manager
OUR IDEAL TEAM MEMBER
Key Competencies (skills, attributes & knowledge
