Functions Coordinator

Company description:

The AFL is Australia's premier sporting organisation supporting two constantly evolving national competitions, AFL and AFLW. Our purpose is to progress the game, so everyone can share in its heritage and possibilities.

We have a strong workforce presence in most States and Territories of Australia including Northern Territory, QLD, NSW / ACT, Victoria and Tasmania.

As the AFL/ AFLW competitions continue to grow and evolve at both the elite and community levels, we are focused on ensuring we attract and retain great people in both permanent and casual roles at all levels and within all areas of our industry.

Importantly, we aim to reflect the communities where our game is played by recruiting locally where possible to strengthen our connection to the ‘grassroots' of our game. We are also fortunate to have hundreds of passionate volunteers within our industry, offering their time and expertise to help grow our game.

The AFL's purchase of Marvel Stadium in Docklands, Melbourne, further diversifies our workforce with more than 1000 casual employees to make every moment matter for our fans and customers.

Job description:

ABOUT US

As an organisation, the AFL works tirelessly in all states and at all levels to enhance and grow the game - from grassroots to elite. Together, we put on the game, deliver important events, communicate with our fans, run community programs, develop coaches and umpires, collaborate with partners, delight members, support clubs and so much more. While our roles may vary, we are all united by a common goal, to progress the game so that everyone can share in its heritage and possibilities.

The AFL is committed to promoting and protecting the safety and wellbeing of children and young people in our care. Please note, we undertake several screening processes to ensure this commitment is upheld, this includes ensuring the successful candidate to this position holds a valid employee Working with Children/ Vulnerable People check and a satisfactory criminal history record check.

We are an Equal Opportunity employer and firmly believe that diversity and inclusion is an important part of both the AFL and the communities in which we operate. Our game is for everyone, and we strive to be a workplace for everyone.

Aboriginal and Torres Strait Islander peoples are encouraged to apply.

ABOUT THE ROLE

The primary responsibility of this role is to work within the Marvel Stadium Elevate Experiences & Events operations team to coordinate and deliver seamless, efficient and professional non-match day functions for a variety of clients with a superior customer service culture and service delivery ethic into the team, resulting in the delivery of exceptional experiences for our clients and their guests. This role is extremely guest experience focused with a willingness to go the extra mile and anticipate client requests of utmost importance and a fantastic opportunity for someone eager to work in the world of private bookings in the busiest stadium.

The AFL is committed to promoting and protecting the safety and wellbeing of children and young people in our care. The AFL undertakes several screening processes to ensure the appropriate protection of children in its care.

Please note, employment in this position is subject to the successful candidate holding a Valid Working with Children Check and a satisfactory criminal history record check.

A DAY IN THE LIFE OF

Key Accountabilities:

• Regularly meet with clients to establish event requirements and expectations
• Invoice clients as per contracted invoice schedule and monitor all incoming payments
• Build and maintain strong working relationships with venue departments, contractors, venue hirers, suppliers, sponsors and clients
• Create event run sheets and floorplans for distribution to clients and internal departments/contractors
• Full responsibility in ensuring successful event delivery
• Co-ordinate the delivery of all event equipment and co-ordinate external suppliers on behalf of clients
• Roster and performance manage dedicated the Elevate Events staffing pool with the assistance of the Workforce Planning team
• Liaise with the marketing department for IPTV signage
• Establish rapport with guests and maintain a high level of service and confidence to clients
• Meet with client on event days to ensure requirements are met and Customer Service have been briefed
• Ensure familiarisation with the venue's Emergency Management Plan and procedures
• Adhere to Occupational Health and Safety policy and reporting requirements
• Post function follow up with clients to obtain feedback and debriefing information and report any operational issues
• Monitor client feedback and Customer Service debriefs and review with the team to improve the customer experience
• Contribute to key projects within and outside of core role
• Create and finalise the monthly cleaning report for the Functions team and arrange sign off with Department Manager

OUR IDEAL TEAM MEMBER

Key Competencies (skills, attributes & knowledge

• Interest and ambition to progress in the MICE event industry

• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment during our peak periods
• A motivated and organised work ethic with the ability to work within deadlines
• A willingness to take the extra step to ensure client and guest satisfaction
• Previous experience in an event co-ordination role, ideally within a hospitality focused venue
• General knowledge of venue operations including workforce planning, security, facilities, cleaning, catering and audio visual
• Previous experience desirable with Ungerboeck/Momentus and AutoCAD
• Experience in motivating and supervising casual staff
• Demonstrated excellence in customer service
• Well-developed interpersonal skills
• Outstanding organisational skills, including planning, prioritising work, scheduling and time management
• Intermediate skills in Microsoft Word and Excel
• Strong reporting capabilities
• Desire to grow in the MICE industry and all it's facets
• Understanding of OH&S and Emergency Management procedures

OUR CULTURE

Please visit www.afl.com.au/careers/our-organisation

THE PERKS

• Play The Day Your Way - a flexible approach to your working life
• My Development - lean into the AFL's My Development program consisting of on-the-job training, coaching and mentoring, and formal learning
• Play Well - access to our extensive Health and Wellbeing program centered around our belief in a healthy body, healthy mind, and healthy workplace
• My Benefits - with thanks to our AFL Corporate Partners, access great benefits and discounts
• AFL Silver Memberships - permanent team members can access AFL matches at Marvel Stadium and the MCG, enjoy and share the experience of our game with your family and friends!

Applications Close: June 28 2024

We offer:

THE PERKS

• Play The Day Your Way - a flexible approach to your working life
• My Development - lean into the AFL's My Development program consisting of on-the-job training, coaching and mentoring, and formal learning
• Play Well - access to our extensive Health and Wellbeing program centered around our belief in a healthy body, healthy mind, and healthy workplace
• My Benefits - with thanks to our AFL Corporate Partners, access great benefits and discounts
• AFL Silver Memberships - permanent team members can access AFL matches at Marvel Stadium and the MCG, enjoy and share the experience of our game with your family and friends!