Gambling Compliance Support Officer

Play a key role in supporting vulnerable guests as part of a leading gaming organisations Responsible Gambling Program.

Join a growing Gambling Compliance Support team on a permanent basis at one of Sydney's leading entertainment and gaming organisations, where you a will play a key role in supporting vulnerable guests as part of the company's Responsible Gambling program.
Key Responsibilities:

• Monitor and respond to signs of gambling problems in guests.
• Support guests in making informed decisions about their gambling activity.
• Manage Responsible Gambling-related exclusion and revocation processes.
• Conduct welfare checks and respond to time play alerts.
• Assist employees expressing concerns about their own gambling activity.
• Assess data sources to ensure accuracy and confidentiality of exclusion orders.
• Identify and promote business processes that reduce responsible gambling issues.
• Assist in developing systems and reporting processes to monitor department strategy effectiveness.
• Ensure compliance with statutory requirements, company policies, and procedures.

Qualifications & Skills:

• Qualification in psychology, human behavior, healthcare, social work, or similar. Open to current students.
• Experience in gaming industry, guest relations and Responsible Gambling programs would be advantageous.
• Ability to develop productive relationships.

Requirements:

• Ability to work shifts (days, evenings and nights - rotating monthly), including some weekend shifts.
• Level of physical fitness - this is an active role requiring you to be on your feet all day.
• Full working rights (we cannot accept temporary visa holders for this role).