General Manager, Service Development & Engagement

Pinpoint Talent are partnering with Healthdirect to source a General Manager, Service Development& Engagement who can drive innovation, engagement and partnerships and we invite individuals who thrive on challenge and have the vision to influence and shape a nationally significant program of work at forefront of virtual health service delivery.
  
About the client
  
Healthdirect Australia is a government-owned, not-for-profit organisation who works with purpose and dedication to help Australians actively manage and improve their health.
  
Their virtual services are easily accessible via multiple channels, including helplines, video call solutions, apps and websites and cater for Australians at all stages of life, ranging from practical and emotional support during pregnancy through to advice about aged care and helping Australians through the COVID-19 pandemic.
  
To learn more about Healthdirect Australia and their vision, refer to their Strategic Plan 2021-24 and website.
  
Position Overview
  
This newly created role sits within the Service Operations & Engagement Division, responsible for leading Healthdirect’s engagement with stakeholders to understand government and industry needs, influencing and shaping the broader health reform agenda, and co-ordinating the design and implementation of new services.
  
Reporting to the Chief Operations Officer, you will be responsible for designing and implementing highly reliable services that connect Australians to the healthcare they require. You will be a key conduit between external stakeholders and the company, responsible for leading Healthdirect’s strategic engagement functions with government, clinical and consumer peaks, and industry, coordinating the design and implementation of enhanced and new services. You will develop, nurture, and facilitate productive relationships with strategic partners necessary to achieve Healthdirect Australia’s strategic objectives.
  
You will be responsible for digital channels across the company’s services and will also steward the organisation’s Integrated Communications and Marketing functions to increase consumer awareness and appropriate utilisation of Healthdirect’s services offering.
  
Key to your success will be an understanding and ability to synthesise the perspectives from the government’s health service reform objectives and consumer needs and behaviours, and balance these within Healthdirect’s services.
  
Experience, knowledge and qualifications
  
The ideal candidate should possess the following:

• 5+ years’ experience at the Director or Executive Director level with a track record of success contributing to the leadership and management of an organisation
• Proven ability to successfully lead multidisciplinary teams to deliver complex projects across matrixed organisational structures
• Demonstrated fluency in digital service platforms and contact centre service delivery models, and an understanding of how these can be leveraged in healthcare settings to deliver innovative healthcare solutions centered on consumer needs
• Proven success in engaging with senior government officials to develop strong partnerships, mass communication campaigns, new and/or expanded programs and services
• Experience leading CX design and delivery teams in an agile or hybrid agile environment to deliver projects within complex stakeholder environments
• Exposure to Treasury or Departmental funding processes and mechanisms
• Experienced business development leader, with expertise in emerging virtual models of care
• Deep understanding of Australia’s health reform agenda
• Relevant tertiary qualification - e.g. business, health services management, communications or a related field

Please note that candidates must be Australian citizens, located or able to work from their Sydney office in line with their flexible hybrid working model.
  
For an informal discussion and to find out more about the role please contact Lindsey Hutchinson on 0405932*** or at *******@pinpointtalent.com.au