General Manager Transformation

Our client is a professional body that supports their members with industry insights, training, certification, research, and conferences.

Reporting directly to the CEO and collaborating closely with the executive team, the General Manager Transformation will play a pivotal role in leading and driving the organization's digital-first transformation strategy over the next two years. This role is responsible for evaluating, developing, and implementing strategic and operational initiatives to enable growth and enhance operational capabilities. The successful candidate will leverage digital technologies, automation, and stakeholder engagement strategies to drive membership growth, retention, and scale products and services effectively.

Key Responsibilities

1. Strategic Planning and Execution:

• Lead the evaluation, development, and implementation of strategic and operational initiatives to enable growth and drive successful digital transformation outcomes.
• Develop and execute strategies to leverage digital and emerging technologies, ensuring alignment with organizational goals and objectives.

2. Operational Capability Uplift:

• Enhance operational capability and maturity by implementing best practices, processes, and systems to support digital transformation efforts effectively.

3. Digital Transformation:

• Drive the organization's digital-first transformation strategy, focusing on leveraging digital technologies and channels to enhance member experience, engagement, and retention.
• Implement process automation initiatives to streamline operations, increase efficiency, and scale products and services.

4. Stakeholder Engagement:

• Engage with internal and external stakeholders to drive alignment, collaboration, and support for digital transformation initiatives.
• Build and maintain strong relationships with key stakeholders, including executive leadership, team members, vendors, and external partners.

Qualifications and Experience:

• Proven track record as a senior leader with expertise across digital transformation, program/project management, people management, vendor management, automation, CRM, and business intelligence/analytics.
• Experience in leading complex digital transformation initiatives within member-based organizations or similar industries is highly desirable.
• Strong strategic thinking and execution skills, with the ability to develop and implement innovative solutions to drive business growth and operational excellence.
• Excellent communication, stakeholder management, and influencing skills, with the ability to effectively engage and collaborate with diverse stakeholders at all levels.
• Demonstrated ability to lead and inspire teams, foster a collaborative and inclusive culture, and drive results in a fast-paced and dynamic environment.

Application Process: If you are a strategic and results-driven leader with a passion for driving digital transformation and supporting member communities, we invite you to apply for this exciting opportunity.
2 Year fixed term contract.
Ming Cheung 0418 569 ***

Digital transformation