Guest Service Officer

Job Summary

Noosa Hills is seeking an experienced and passionate Guest Service officer to join the team. 

This role will be instrumental in the business during an exciting time as we opened our brand-new state of the art Mini Golf facility which will operate alongside the current 36 Hole Golf Course. 

Noosa Hills

Noosa Hills is a privately owned facility. Our aim is to provide a fun and welcoming environment to our guests. We have players of all ages with our mini golf, big hole golf and normal par 3s. 

We do not take bookings for social golf and there are few social clubs that play on certain days which are self-sufficient and require minimal assistance as they operate themselves. This Golf Club is the envy of all Golf Club employees.

Essential duties and responsibilities:

• Be enthusiastic about working weekends and demonstrating flexibility in your working week
• Be responsible for opening and or closing procedures
• Implement daily checklists and procedures in a proactive & consistent manner
• Set and maintain high standards of customer service
• Ensure the presentation and cleanliness of the venue is in line with expected standards
• Communicate effectively with customers and assist with sales transactions via the Point of Sale terminal (Swiftpos)
• Identify areas for improvement or opportunities to better meet the needs of our customers

Required experience and qualifications:

• Previous operations experience in in either a hospitality, recreation or tourism setting
• Strong operational skills with the ability to make objective decisions to benefit the business
• A high focus on customer service and creating positive experiences 
• Excellent communication skills with customers and team members of all ages
• Strong numerical competencies, cash management and record keeping
• The ability to think on your feet and find solutions in a busy environment
• Work in a close-knit team and maintain staff motivation
• Be well groomed, punctual, and positive in nature
• Responsible service of Alcohol required

If this sounds like you and you want to join an exciting and dynamic business set within a beautiful environment, we encourage you to apply. An attractive salary package is on offer for the right candidate.